Bait & Switch Tactics
The car was delivered as promised. Did not appreciate the fact that the Initial "all inclusive" price was increased 50% a day before the delivery date. Didn't really appreciate you trying to take down my review claiming it was false and "defamatory". Trust pilots review ruled it was truthful and should remain as a valid review. Your response is noted and hopefully future customers will not experience this type of experience solely with pricing, not delivery.
By Joel H.
Response from Neon Auto Transport· Aug 23, 2025
Thank you Joel for sharing your feedback. We’re glad to hear that your car was **DELIVERED AS PROMISED**, and we sincerely apologize for the pricing issue you experienced. Unfortunately, due to the current trucker shortage, prices can fluctuate, and we did our best to communicate this with you ahead of time. We also provided the option of a full refund or alternative carriers, though at a higher price, and ultimately proceeded with the driver you selected. We completely understand that unexpected costs can be frustrating, and we truly appreciate your PATIENCE AND TRUST IN ALLOWING US TO COMPLETE THE DELIVERY SUCCESSFULLY.