Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
510 reviews
Neighbors BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Neighbors Bank, we believe homeownership should be within reach for everyone — especially those who feel the system wasn't built for them. We specialize in low-to-no down payment home loans, including USDA, FHA, VA, and conventional options, and we work hard to help you find the best fit for your situation.Founded in 1945 in Clarence, Missouri and headquartered in Columbia, Missouri, we're a direct-to-consumer mortgage lender serving borrowers in 49 states and Washington, D.C. We're also proud to be the #3 USDA lender in the nation.No question is too small. No goal is too big. We're here to walk through this with you.Neighbors Bank | NMLS #491986 (www.nmlsconsumeraccess.org) | Equal Housing Lender | Member FDIC
Neighbors Bank (neighborsbank.com) has 510 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
510 approved reviews, newest moderated first
As a first time homebuyer I was understandably nervous to go through this process. As an industry professional I know what goes into the process of financing a home purchase. I was not disappointed by my team at Neighbors. They were knowledgeable, responsive, and made my experience easy, even when using a specialized loan product! I cannot recommend Neighbors enough!
By Rebecca
Excellent service, they explain me each step, and everything was really fast, thank you!!!!
By Miguel V.
Christian Gentil was one of the most inappropriate and unprofessional loan officers i have ever dealt with in my life. I wanted a usda loan and they are one of the providers of one. I can't in good conscience get myself to use them after such an unprofessional experience.
By Ralph M.
Response from Neighbors Bank· Feb 12, 2025
Ralph, We’re very sorry to hear about your experience. Professionalism and respect are fundamental to how we do business, and we regret that we didn’t meet that standard for you. If you’re open to discussing your experience further, we’d appreciate the opportunity to learn more and address your concerns. Please feel free to reach out to us at 833-919-1229. We truly appreciate your time and wish you the best in your home-buying journey. Kaleb Leeper Client Advocate [email protected] 833-919-1229
The application process was easy, the turn around time was quick and the response time from a genuine person was even faster! Everyone i worked with was wonderful and made the process of purchasing my first home easier than I ever expected!
By Bethany B.
My loan agent committed to closing the loan regardless of the obstacles. We got her done!
By Nikki M.
Neighbors bank and all staff was fantastic. Real estate agent was great. Constant communication and prompt to answer questions and concerns. Highly recommend.
By Alexis M.
NB financial institution provided me with an FHA home loan. I had a far from ideal amount of setbacks due to updates being required of the home I purchased but every step of the way Melissa Janke's team was thorough, honest and fair. I never thought homeownership was in my cards but NB made it happen for my family! Because of them I can proudly say I own a home!! Thank you, Melissa , Mariah, Josh and Amy. Apologies to anyone else who worked my file not mentioned!
By Miranda A.
Feb 7 ,2027,I recommend neighbors bank they give me satisfaction in terms of their service .Julia working beyond her Limits ,she is very kind
By Leah A.
