Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
672 reviews
Aloha by NCR VoyixSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Aloha by NCR Voyix (ncrvoyix.com) has 672 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
672 approved reviews, newest moderated first
I had used Aloha for a very long time about 12 years maybe but now it’s going down the hill like never before. Customer service and tech-support are really bad now. I’m thinking of switching over to toast.
By Pablo G.
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a 3 year contract. Taking legal action against this company!
By Nikoya L.
David Montgomery and his team sold me a bill of goods. Lots of promises of significant savings across all sorts of cards. Wrong. My bill went up! David shame on you.
By Adam S.
Service is so slow. Lose a POS terminal or printer? Call them immediately. First person just acknowledges the issue and starts a case. Takes 3-4 business days before someone calls to ask you to repeat what your problem is. Takes another 3-4 days before they actually send you a quote and request for payment on a replacement. Takes another 3-6 days to actually show up. If it is a POS terminal, then you need to wait another 3-6 days for a tech to come set it up. No one in this company has worked in a restaurant obviously.
By Kent K.
Response from Aloha by NCR Voyix· Aug 18, 2025
Hi, this is not the experience we want for our customers. We'd like to follow up on this matter. We will be reaching out to you directly.
The worst experience one small business owner never should endure. Have been with Aloha for 14 years. Finally gave in to there new platform. What a disaster!!! Signed contract March 2024 and still to this day I’m fighting with them to make it right. Their customer service is horrible!!! You can’t get a local rep to come see you. There management team in Atlanta just makes promises but never follow thru. All I ask is for them to come on site and see the system they installed. I’ve spent at least 80-100 hours dealing with the installation and the end product is junk!! From the way they installed (they blame on there contracted employee) to the final product that is total crap.
By Tailgators M.
Response from Aloha by NCR Voyix· Jun 18, 2025
Hi, this is not the experience we want for our customers. Our team is looking into this and will be in touch with you shortly to better this.
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By Gee S.
Response from Aloha by NCR Voyix· Mar 31, 2025
Hi Gee, thank you for sharing your feedback. This is not the experience we want for our customers. Our team is looking into this and will follow up to resolve this.
Quickly reply, very accurate solution to my problem. Thank you very much
By Raul V.
Response from Aloha by NCR Voyix· Mar 24, 2025
Thank you for sharing your experience with us. We're glad to hear your issue was resolved in a timely manner by our team.
My issue was diagnosed quickly and the solution was provided immediately.
By Renato
Response from Aloha by NCR Voyix· Mar 24, 2025
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
