NBAstoreReviews of nbastore.com

If you are thinking of ordering off the NBA store you better order 3 months before you actually need your item, it took them 45 day to send my order out. Now almost 2 months after ordering one jersey ( not custom ) I’m still waiting. I understand slow shipping due to Covid. But 45 day to dispatch an order ! Crazy. For a very established company they absolutely suck at shipping, customer service and overall ability to communicate with customers who have spent 100’s of dollars with them. If I could give 0 stars I would.

Davano consegna in 5 giorni Davano consegna in 5 giorni. Dopo 5 giorni non è ancora stato spedito. C'è scritto risposte dal servizio clienti in 24 ore, da 3 giorni ho inviato mail e l'unica risposta che ho avuto é stata "non ci risulta il suo numero d'ordine". L'addebito sulla carta di credito l hanno fatto immediatamente ma il mio pacco neanche esiste.

I had some issues with receiving a refund. Reached out over social media and got to speak with the awesome Jordan. Accommodating and extremely helpful. Single handedly spearheading a resolution to the matter I put forward. Cannot praise their efforts enough. Great work Jordan!

Doreen responded to my query quickly and offered detailed information that was very helpful. If only every online retailer was of this nature

Got a hold of the customer service on a Saturday (took some digging to get the number). The phone rep was very friendly and compassionate. The rep that took over with the follow-ups was timely and responsive. Appreciate this customer service. Thanks Kaitlin (and the first rep)

Una Stella perche meno non si può! Scandalosi hanno trattenuto 200€ dell'ordine per due mesi, consegna in due mesi servizio clienti inesistente due spedizioni per un ordine. assistenza al reso scandalosa! DA EVITARE TASSATIVAMENTE!!!

If I could give 0 stars, I would. I made an order back in November 2020. Paid more than $100 for a jacket, they said it was delayed and it was going to arrive by January 14th. I called today January 18th and they say is no longer available! What the hell! Waited 3 months for them to say they do not have it anymore? When I paid for it 3 months ago!!!! I will never ever buy from this NBA online store, again!. They are full of BS. Never again!

I ordered a Raptors hooded sweatshirt on October 25th as a Christmas gift for my husband. When I received my order confirmation, it told me the estimated arrival date was November 25th. On November 24th my estimated arrival date was updated to December 22nd. I was annoyed, but understood that Covid-19 was causing shipping delays and I only needed it to arrive for Christmas. It did not arrive on December 22nd. On December 23rd, the arrival date was updated to January 8th. I spent over $100 on this sweatshirt. If I'd been told at the time that it would arrive after Christmas, I could have cancelled my order and given him something else. As it was, I did not have time to get him another Christmas gift. I feel they were being intentionally deceptive so that I would not cancel my order. I would NEVER ORDER FROM NBA FANATICS AGAIN.