Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
239 reviews
Navicore SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Navicore Solutions is a national leader in the field of nonprofit financial counseling. What sets our organization apart is the quality and depth of our counseling model, as well as our longstanding commitment to acting in the best interest of our clients. We provide compassionate counseling solutions to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention and housing. A national 501(c)(3) organization, Navicore Solutions operates 11 offices in 11 states nationwide and our certified counselors assist more than 100,000 consumers each year through in-person, telephone and Internet counseling across the United States.BBB A+ Business Since 1991 · 100% Certified Counselors · Call 1-800-992-4557
Navicore Solutions (navicoresolutions.org) has 239 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
239 approved reviews, newest moderated first
I have less than a year left and will have paid off $50,000 in debt. Never one late payment made and everything always ran smoothly. They were there when I needed to talk about making extra payments or any advice regarding which ones to try to pay off first etc. I was a referral who now refers people!!
By Amanda
Response from Navicore Solutions· Sep 7, 2022
Amanda, we really appreciate you taking the time to share your rating with us.
I don't have any complaints. Actually I do have a complaint. When I entered into this agreement, I was told 4 years and it would be paid off. When I review my account, it definitely does not seem that all will be paid off in 48 months. It looks more like 5 or longer. This is upsetting and frustrating. Additionally, I don't feel supported at all. I never ever hear anything ever. I just send in my money and we move forward. I'm certain this is probably not the best deal I could've gotten, but I didn't shop around. I didn't think I should've, but I think that's naive on my part. I will soldier on, but I don't feel I could recommend your services to others. What sets you guys apart? Thank you for your reply. I certainly am not trying to bash this company, and I do appreciate the effort your team put forth to help me manage my debt. I am truly grateful for that. But since I signed my agreement, it feels kinda isolated. I do receive the newsletter, but don't feel much of that is helpful for me. I look forward to hearing from a representative.
By Joshua
Response from Navicore Solutions· Sep 7, 2022
Hi Joshua, Thank you for taking the time to share your experience. We are sorry to hear that you do not feel supported on our Debt Management Program. We will have a Customer Service Representative reach out to you today to provide more assistance and to review the timeline of your program. Regarding our services, Navicore has been helping individuals and families get out of debt for over 35 years. The quality of our counseling model combined with our relationships with creditors and community partners provides an achievable process for our clients to become debt free. Please know that you have access to additional counseling and a wide array of information and resources at any point during your time on the program. Feel free to visit our website at www.navicoresolutions.org or contact Customer Service at 1-800-772-4557. We are very happy to be a part of your financial journey.
We were struggling to pay our credit card debt, a wonderful person at a credit card company I was speaking with referred me to Navicore. What an amazing blessing it was! They worked with me on what I could pay, the time frame we would be working with and how the debt consolidation program worked. I have spread the word about Navicore and what an amazing service they provide.
By Teresa
Response from Navicore Solutions· Sep 7, 2022
Thank you so much for taking the time to share your experience with Navicore.
Your representative have been helpful and professional. Time I have needed help.
By Gardenia
Response from Navicore Solutions· Sep 7, 2022
We are happy to hear that you received excellent care from our customer service team.
With your help I accomplished paying my debts. I could never have done this alone. I did not have to deal with any of my creditors harassing letters or calls. Most of all the money I saved was wonderful. Thank you for your service. Fannie
By Fannie
Response from Navicore Solutions· Sep 7, 2022
Thank you for sharing you financial journey with Navicore.
The service before signing was great. I didn’t feel rushed and they didn’t make me feel like this was my fault.
By Kristin
Response from Navicore Solutions· Sep 7, 2022
We appreciate you taking the time to share with us your experience with us.
This was the best choice I've ever made. I was having a really hard time financially I this helped me get back on track.
By Chyresse G.
Response from Navicore Solutions· Sep 7, 2022
Thank you for taking the time to provide a rating for Navicore.
They are great to work with. Never had any problems.
By Heather
Response from Navicore Solutions· Sep 7, 2022
Thank you for your review.
