Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
239 reviews
Navicore SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Navicore Solutions is a national leader in the field of nonprofit financial counseling. What sets our organization apart is the quality and depth of our counseling model, as well as our longstanding commitment to acting in the best interest of our clients. We provide compassionate counseling solutions to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention and housing. A national 501(c)(3) organization, Navicore Solutions operates 11 offices in 11 states nationwide and our certified counselors assist more than 100,000 consumers each year through in-person, telephone and Internet counseling across the United States.BBB A+ Business Since 1991 · 100% Certified Counselors · Call 1-800-992-4557
Navicore Solutions (navicoresolutions.org) has 239 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
239 approved reviews, newest moderated first
I have ALWAYS gotten fantastic customer service from you all. Everything is laid out for you and is easy to understand. I have had such peace of mind knowing my debt is actually going down instead of losing my rear end on interest alone. Thank you so very much for all you've done to help me as well as others!!
By Sarah
Response from Navicore Solutions· Sep 7, 2022
We are grateful that you took the time to share your feedback.
Payments are made on time; always get a receipt in mail. No complaints so far.
By Patrick
Response from Navicore Solutions· Sep 7, 2022
Thank you for your review.
I am very happy with Navicore. I have been able to pay off my credit card debt in an earlier time frame than if I would have done it on my own. I have had to call a few times to ask a question. Every time I call the representatives I speak to are very helpful and nice. I have one more payment and I will be done.
By Myrna
Response from Navicore Solutions· Sep 7, 2022
Thank you for sharing your customer service experience with us.
Great company, helping very much!!! Make my life easy and comfortable! Thank you!
By Tetyana
Response from Navicore Solutions· Sep 7, 2022
Thank you for your review. We are happy to be of service to you.
I asked to pay off a loan early and was told I would get a call back the next day. The next day I didn’t receive a call. The following day I called 3 times and was hung up on each time. NOT GOOD
By Troy E.
Response from Navicore Solutions· Sep 7, 2022
Hi Troy, Thank you for your feedback. We take client satisfaction very seriously and will have a Customer Service representative reach out to you today. Thank you for giving Navicore Solutions the opportunity to help you along your financial journey.
I appreciate the help I have been given to pay down my credit.. I would like to see Navicore Solutions give me an appreciation for staying with the group and committing to my payment plan. Maybe giving me a credit for three months of service fee (50.00). Which could be applied to one of my creditors. A Christmas bonus. Yes. But I’m grateful.
By Marilyn C.
Response from Navicore Solutions· Sep 7, 2022
Hi Marilyn, Thank you for providing feedback on your experience with Navicore Solutions. As a non-profit organization we are unable to provide financial incentives to clients for remaining on their Debt Management Plan. We do hope that you are encouraged to continue as your debt decreases over the next 3-5 years.
Easy to talk to and answer questions
By Phil
Response from Navicore Solutions· Sep 7, 2022
Thank you for your review.
I got myself deep into credit card debt. Through time, perseverance, and the discipline of Navicore, we are nearing the end of the loan period, and I can see light at the end of the tunnel. This week, we finished paying off a 20,000 credit card bill to one lender. Now, that monthly amount will go toward my other bills. For the first time I am looking at statements with excitement instead of dred.
By Jill M.
Response from Navicore Solutions· Sep 7, 2022
Congratulations on taking control of your finances! Thank you for sharing your experience with us.
