Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
465 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Navan (navan.com) has 465 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
465 approved reviews, newest moderated first
Navan is an amazing booking program! Saves us a lot of time and money.
By AG
Response from Navan· Feb 17, 2025
Thank you for the great feedback! We’re thrilled to hear that Navan is saving you time and money. We’re here to make your travel experience even better!
It is a great tool for myself as a business owner but also for my team! When business is doing great, it’s nice to take a step back and see the advancement. All hard work requires a reward and my team and I take traveling as an incentive. Using Navan has helped on many levels, keeping track of trips to keeping track of expenses and scheduling different time aways across the company. The Navan platform is easy to work with and comes with a lot of perks to the user. I highly recommend it!
By Bryan Simon-Diaz, S.
Response from Navan· Feb 17, 2025
Thank you for your feedback, Bryan. We value hearing that Navan supports you and your team so effectively. It’s wonderful to hear that tracking trips, expenses, and schedules has become more streamlined. Safe travels!
This site is perfect I have booked several times. the reminders are great always on time. have even once had to use customer service to change flight plans and the help center help me with 30 minutes it was changed and completed emails out money reembursed forseat paid
By Anna Arriaga, Adaptive C.
Response from Navan· Feb 17, 2025
Thank you for your review, Anna! We’re glad you’re enjoying Navan and that our reminders and support team have been helpful. Safe travels!
We have been using NAVAN company-wide on 3 continents since October 2023. Previously, everything in our company was booked manually via airlines or online by our assistant. Now, thanks to the implementation, we save a lot of time on bookings, business trip requests are automatically included before each trip via a workflow and can no longer be forgotten. In addition, all costs are immediately transparent and we can now better manage and adjust our travel budgets. The bookings are really easy and can be made by the travelers themselves. It takes a little practice at the beginning, but you really get to grips with NAVAN very quickly. NAVAN itself offers a great service and has a solution for every question. The only point deduction is that some flight connections that can be found on Google Flights are not in NAVAN. I would also like to emphasize the fast customer service, which has really always been able to help - and has also found and booked flights that it did not show me. I hope for an improvement here and look forward to further cooperation in the future.
By Vanessa W.
Response from Navan· Feb 17, 2025
Thank you for sharing your experience, Vanessa! It’s great to hear how Navan has streamlined your company’s travel process and made bookings more efficient across three continents. We’re especially glad that our customer service has been able to support you whenever needed. Your feedback on flight availability is valuable, and we’re always working to expand our inventory. I’ll be sure to pass this along to our team. We appreciate your partnership and look forward to continuing to support your travel needs!
Navan is a game-changer for business travel! It's easy to use and I love managing everything in one place. Finding the best flights and hotels is a breeze, and their customer support is top-notch. One suggestion: It would be great to have a feature to rate hotels and leave notes for colleagues about things like room conditions, amenities, and local tips. Despite this, I highly recommend Navan to any frequent traveler!
By Camila S.
Response from Navan· Feb 17, 2025
Thank you for your amazing feedback! We’re thrilled to hear that Navan is making business travel easier for you. Your suggestion about rating hotels and sharing notes with colleagues is a great idea - I’ll be sure to share it with our team. We appreciate your recommendation and look forward to continuing to support your travels!
We are really happy with Navan - it is a very user friendly app and the customer support is at a very high level. I recommend Navan!
By Head of accounting E.
Response from Navan· Feb 17, 2025
Thank you so much! We’re thrilled to hear you’re enjoying Navan and finding it user-friendly. Our team is always here to provide the best support. We appreciate your recommendation!
The employees are great in providing assistance when required.
By Carmen P.
Response from Navan· Feb 17, 2025
Thank you, Carmen! Our team takes great pride in providing helpful and efficient support. We’re always here whenever you need assistance. Safe travels!
We changed to Navan after we needed a trustable platform for our company. As an end suer I find it very easy and dtaright forward to use for booking travel for myself or for my peers. I also enjoy the benefits Navan is offering and I would highly recommend the them to anyone.
By Zsofia M.
Response from Navan· Feb 17, 2025
Thanks for your lovely review, Zsofia. We appreciate that Navan has been a game-changer for your team. It’s wonderful to know you find it easy to use and full of benefits. Safe travels!
