I like the responsiveness because I…
I like the responsiveness because I really need it some answers and can went above and beyond. She was very professional very efficient very compassionate and empathetic and very very helpful.
By King Bakari B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
537 reviews
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Nav is a technology company building the leading financial health platform for small businesses. What started as a way for small business owners to easily find funding has become a destination for over 350,000 small businesses to get everything they need to understand the full picture of where their business stands, and how their business data can impact their business financial health profile.Nav’s financial health platform gives small business owners transparency in finding the right loan, credit card, banking and other business services as well as cash flow and credit insights, and more. Nav is the only place small business owners can see what financing they may qualify for before they apply - all in their pocket.
Nav (nav.com) has 537 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
537 approved reviews, newest moderated first
I like the responsiveness because I really need it some answers and can went above and beyond. She was very professional very efficient very compassionate and empathetic and very very helpful.
By King Bakari B.
Rapid response with additional information already known for my needs. Great job Amy!
By DERRICK
The 800 number is either always busy or on fax. How can such a big company have such poor service?
By kwame B.
Best tool to build business credit fast. Fast reporting to business credit bureau
By Gaming with flash From gwk F.
The young lady Riley that assisted me.
By Ralph M.
Emily has been very helpful. While I haven't taken a loan with Nav yet, I have spoken to Emily several times and every time she has been patient and helpful in laying out my options. If in the future, we decide to take a loan with Nav, I know they will provide excellent customer service.
By MET
Opened a Nav checking account last week along with a prime card. Got approved and deposited 100 bucks as a test run. Two days ago got an email saying they closed my accounts. Same as the other people said they can’t tell me why just something about account activity. Mind you the only transaction was my deposit of 100 bucks. Wrote back demanding my deposit. Response email said basically they would send me a check but wouldn’t be there until 30 days or so. In my opinion if you have a financial company close an account, you should have a right to know why! Scammers
By Christian W.
***Do not utilize this company.*** Nav is complete with terrible customer service and false advertisement. Their website is riddled with technical issues. Paid for services are not provided as the website won't work and keeps erroring out. Customer support, and even leadership support, are unhelpful and rude. They refused to provide us a refund within HOURS of signing up. This company is horrible.
By S C.