Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
655 reviews
Nature Hills NurserySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nature Hills Nursery is America's largest online plant nursery, family-owned and operated since 2001. We sell trees, shrubs, perennials, roses, fruit trees, and ornamental grasses, with more than 3,000 varieties to choose from, and we ship directly to gardeners across the United States.Every plant we sell is nursery-grade, grown to a size that's ready to establish in your landscape. Orders ship on a zone-matched schedule, so your plants arrive when it's safe to put them in the ground where you live. Our Plant Sentry™ system checks each order against state and federal agricultural regulations, which means you'll never receive a plant that can't legally or safely grow in your area.Our Growing & Glowing Guarantee covers every plant for 45 days after delivery. If something goes wrong, you choose the remedy: a replacement, store credit, or a full refund. Most nurseries offer replacements only.In 2025, Nature Hills came under new management and rebuilt how orders move from the nursery to your door. We now work with a smaller group of high-quality growing partners to reduce shipping errors, and we added a dedicated customer support team that answers by email and phone. If anything isn't right with your order, reach out and we'll help you resolve it.We also publish planting guides, care instructions, and buying advice written by people who grow plants for a living. Whether you're planting your first privacy hedge or adding to a mature garden, we'll help you plant with confidence.
Nature Hills Nursery (naturehills.com) has 655 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 393 reviews with 5 stars · Clear filters
I purchased a Top Hat dwarf blueberry plant. I wanted to grow it in a container on my deck. The plant was very healthy, well wrapped, moist, and blooming when it arrived. It is now thriving, and my only difficulty is keeping the birds and chipmunks from stealing the berries! Excellent service!
By Janet
The plant arrived on time and packed well so the dirt did not spill everywhere. The plant was in excellent condition. I planted it and all is well!
By Jan P.
The only constructive note would be there needs to be just any information whatsoever included in the box, there was none. There appeared to be no life at all, just a stick without a single green thing on it or what to expect. No information on how to plant or water. However I just planted and hoped for the best. After more than a week of nothing a small bud offered hope. A few weeks later and it is Beautiful! Little bunch of leafy stems popping out. We are very pleased.
By Dan D.
Received our trees in a timely manner. We made sure the areas where they were to be planted was all prepped and ready to go prior to ordering the trees. We planted them as soon as they arrived. They are all growing well. Very satified
By Richard C.
EmpressWU Hostas, and a lady fern, arrived very healthy and packaged well.
By Jena L.
The lemon tree I ordered was in perfect condition when I received it. Such a pretty tree and it is already beginning to fruit.
By Kelley H.
Good experience with small (3 gal) palm tree. Plant shipped and delivered quickly in excellent condition. So far so good.
By Brandon
I have made several plant purchases this spring and have nothing but rave reviews for Nature Hills Nursery. They have videos for the newcomer at planting the plants correctly and with confidence.
By David I.
