NattyCatReviews of nattycat.net

I've been a long time supporter of NattyCat, I even backed her kickstarter back in 2020 so I am super sad that my last order placed in December 2025 never arrived, my order still says its being prepared for shipping and none of these were a preorder. I've been trying to contact her through her website and instagram for months with no response. It's now well past the date I can request a refund from PayPal because I stupidly put it off because I genuinely love her products and understand she is a small business but the customer service is disappointing

Ordered March 16 label created March 31st. Sent email in April 20th in which I did get a response that they didn't realize my package was not delivered.. said package was lost and they would check with USPS and get back to me. Its now May 22nd. They have not got back to me via email at all. On 5/21/26 she did finally answer on Instagram after I reached out there as well and she said the same stuff about not realizing package was not delivered 🙄.She did finally do the right thing and do a partial refund 5/24/2026 without shipping. Later that day a full refund saying she didnt realize shipping cost wasnt included in refund the first time. No package. Full refund after more than 2 months with VERY shitty unprofessional communication.

I’m commenting here due to a post the owner made encouraging customers to post their experience while attacking a negative review on social media. While I have purchased from this store (bags/pins), I’m not sure I can continue to support a business that openly disrespects and attacks their clients. It seems that the business believes customers who do not affiliate themselves as a democrat with left values are evil fascist which happens to be half the country and most likely half or a good chunk of their customers. The lack of respect for their clients is disappointing and causes me to think about the integrity of a business who goes out of their way to disrespect their own customers who may hold different values, opinions, and diversity of culture than the business owner. As a black conservative woman I have more than enough experience with this. I don’t believe it’s wrong for a business to share their political beliefs but when the business goes out of their way to attack and disrespect their own clients who don’t share those same beliefs, that shows that the business doesn’t really respect or honor the people building them up and instead of being about serving and bringing joy to customers, it’s about someone’s own ego, lack of understanding and respect for others, most importantly the people honoring and purchasing their work. The actual service from the business was smooth during my last purchases but the open disrespect of clients on socials who do not support left values as well as the inability to respectfully address clients concern on this topic, is concerning and causes me to think the business has an issue with prejudice and abuse of their customers who hold conservative values or even others. If you purchase from this business, I believe you mostly likely will get your items on time just fine as they appear on the website. And some of them are absolutely gorgeous products with so much heart behind them. But the overall customer experience is poor in regards to those who have different values. They are not respected and even encouraged not to purchase from the store by the owner. So, per the owners own sentiment, those who do not hold left values, should not support this store and if you have previously, you should pull support away. Hopefully, the business can grow in the future and open their business up to all individuals who enjoy girly pop magic even if they have different cultures and values than the owner. Hopefully, they can respectfully address clients concerns instead of bashing them online. Until then, I do not believe anyone who does not hold left values are encouraged to give support to this business or help build it. I do hope one day I can share back in all the magic and support that such a wonderful artist has created but it seems this business has discriminated against a whole group of people who are not welcomed here which is legal but it’s something that customers need to be aware of before supporting such a business if you find yourself not affiliated with a certain political group.