NattyCatReviews of nattycat.net

Unless you like having your money tied up for over a month, then don't bother with buying anything from this seller. I placed an order on July 11 and got an email on July 16 that it had been "shipped". In reality, only the shipping label had been created. USPS never received the item. I wait for an shipping update that will never arrive. On August 3 I get tired of waiting and send a request for an update using the help desk email. No response after a full business week. The order still hasn't been shipped out. I try again with the customer service email and that flat out doesn't even work. Realizing this is a lost cause, I attempt to get refunded by issuing a complaint via the Shop app on August 11. Literally the same day I get this response: "Hey. I went ahead and refunded your order. Just so you’re aware, the order was indeed shipped on July 16 - I’m not sure why it never received any updates in the USPS system, but I can work that out with them on my end. As per your request, I’ve sent a refund. Much love, Natty" ???? Okay, sure. On August 12 I get a Shop email that my order has been refunded and I receive that refund a week later. Please save yourself a headache and don't bother purchasing anything from this seller.

I've been a long time supporter of NattyCat, I even backed her kickstarter back in 2020 so I am super sad that my last order placed in December 2025 never arrived, my order still says its being prepared for shipping and none of these were a preorder. I've been trying to contact her through her website and instagram for months with no response. It's now well past the date I can request a refund from PayPal because I stupidly put it off because I genuinely love her products and understand she is a small business but the customer service is disappointing

Ordered March 16 label created March 31st. Sent email in April 20th in which I did get a response that they didn't realize my package was not delivered.. said package was lost and they would check with USPS and get back to me. Its now May 22nd. They have not got back to me via email at all. On 5/21/26 she did finally answer on Instagram after I reached out there as well and she said the same stuff about not realizing package was not delivered 🙄.She did finally do the right thing and do a partial refund 5/24/2026 without shipping. Later that day a full refund saying she didnt realize shipping cost wasnt included in refund the first time. No package. Full refund after more than 2 months with VERY shitty unprofessional communication.

saw the booth was selling grinders, person selling them was really rude and seemed uneducated on the legality here in pennsylvania. i'm a medical patient and they said some pretty ableist things that stuck with me. cce 2024

My partner got me the alien kitty blanket, a hello kii decal, and the CUTEST stickers last year for Christmas. There has not been a singular night I haven’t slept w my blankey, it’s so unbelievably soft and comfy. It comes on road trips w me too bc it’s perfectly me sized. My decal was the perfect size for my switch home, there has been ZERO lifting. Same thing with my stickers. I super recommend this shop as it’s so obvious how much care goes into these products. Forever grateful to my bf for the perfect Christmas gift xoxoxoxo

Stickers are great quality they were put up in a high traffic area 2 years ago and have not peeled yet. I also have had one of the keychains on my keys for almost 5 years now.

bought some adorable pins from this seller at Momocon 2025 and i love them so much!! my favorite is the moving Uzumaki pin, people compliment it all the time!! i just placed my first online order with them and i am so excited for it to come!

I’m commenting here due to a post the owner made encouraging customers to post their experience while attacking a negative review on social media. While I have purchased from this store (bags/pins), I’m not sure I can continue to support a business that openly disrespects and attacks their clients. It seems that the business believes customers who do not affiliate themselves as a democrat with left values are evil fascist which happens to be half the country and most likely half or a good chunk of their customers. The lack of respect for their clients is disappointing and causes me to think about the integrity of a business who goes out of their way to disrespect their own customers who may hold different values, opinions, and diversity of culture than the business owner. As a black conservative woman I have more than enough experience with this. I don’t believe it’s wrong for a business to share their political beliefs but when the business goes out of their way to attack and disrespect their own clients who don’t share those same beliefs, that shows that the business doesn’t really respect or honor the people building them up and instead of being about serving and bringing joy to customers, it’s about someone’s own ego, lack of understanding and respect for others, most importantly the people honoring and purchasing their work. The actual service from the business was smooth during my last purchases but the open disrespect of clients on socials who do not support left values as well as the inability to respectfully address clients concern on this topic, is concerning and causes me to think the business has an issue with prejudice and abuse of their customers who hold conservative values or even others. If you purchase from this business, I believe you mostly likely will get your items on time just fine as they appear on the website. And some of them are absolutely gorgeous products with so much heart behind them. But the overall customer experience is poor in regards to those who have different values. They are not respected and even encouraged not to purchase from the store by the owner. So, per the owners own sentiment, those who do not hold left values, should not support this store and if you have previously, you should pull support away. Hopefully, the business can grow in the future and open their business up to all individuals who enjoy girly pop magic even if they have different cultures and values than the owner. Hopefully, they can respectfully address clients concerns instead of bashing them online. Until then, I do not believe anyone who does not hold left values are encouraged to give support to this business or help build it. I do hope one day I can share back in all the magic and support that such a wonderful artist has created but it seems this business has discriminated against a whole group of people who are not welcomed here which is legal but it’s something that customers need to be aware of before supporting such a business if you find yourself not affiliated with a certain political group.