Very good support.
Had a problem with cable from the company, but my concern has been fast resolved and I‘ve got new item.
By Alex
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
453 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Native Union (nativeunion.com) has 453 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
453 approved reviews, newest moderated first
Had a problem with cable from the company, but my concern has been fast resolved and I‘ve got new item.
By Alex
I had to return my charging cord - the support team was extremely responsive and made the return/replacement process very easy. Outstanding customer service!
By Melissa S.
very kind and Honor
By Jason
Quick and easy return process. Thanks!
By Hunter
Native Union a remplacé en un temps record, au titre de sa "garantie à vie limitée", notre câble d'alimentation iphone défaillant. Service parfait, donc
By Emmanuel L.
Good customer service, easy warranty process.
By Marselen
Worst service I have received in a long time. Two weeks since order placed and 1 week since the expected delivery date and I’ve still not received my order Customer service have been emailed on numerous occasions and are really slow to reply - often not addressing the points in my email. They still can’t tell me when my order is coming and are asking me as the paying customer to continually be ‘understanding’. I paid £17 for delivery of product I am still yet to receive, and this incompetent company still cannot tell me when I will receive my order. I can’t comment about the quality of the product as I don’t have it. I would strongly recommend anyone to avoid this company like the plague.
By customer
What a good and fast service. My iPad charging cable broke after 3 years. I reported this and received a replacement cable within 1 week at no charge.
By Consumer