Fast service
Fast service, explained thoroughly and they text which is great! Customer service is top tier !
By TH
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,300 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NativeMed is a pioneering weight loss company dedicated to transforming lives through innovative and personalized health solutions. Our core offering centers around a comprehensive weight loss program, uniquely designed to cater to individual needs and health goals.
NativeMed (nativemed.net) has 2,300 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
2,300 approved reviews, newest moderated first
Fast service, explained thoroughly and they text which is great! Customer service is top tier !
By TH
Delivery took a bit longer than expected. Box arrived with no step-by-step guide and the directions for proper dosing on the label on the packaging containing the medication are blurred out. Impossible to read what’s required after the first four weeks.
By Kathleen K.
Response from NativeMed· Aug 21, 2025
Hi Kathleen, thank you for your feedback. We’re sorry to hear about the confusion. To ensure clarity, we send step-by-step dosing instructions three ways, by email, by text, and with the package insert, so patients always have access to them. We’ll also reach out directly to make sure you have everything you need moving forward. We truly appreciate your input as it helps us continue improving the experience for all of our patients 💜
Quick shipping and very easy process. Have been happy so far.
By Kathryn B.
Signing up was easy. A friend of my recommended NativeMed and said you were easy to work with. Looking forward to the product arriving.
By LYNNE
Simple, straight forward pricing, no hidden fees, no extra work or labs. Very informative. I have someone who responds to all of my texts in a timely manner. I recommend NativeMeds
By Christa D.
They are very responsive and helpful. They are always so positive! My experience with them is 5 star!!
By Lori
Customer service is fantastic but I feel the Tirzepatide is weak. I’ve been on 5mg since April but was getting the meds from my doctor and I’ve lost 60 pounds but 2 weeks ago I switched to Native Meds 7.5 due to not being able to continue paying the high fees my provider charges I haven’t lost a pound in the two weeks and I’m having lots of food noise. I think i will just have to sacrifice something and go back to my provider which I notice the meds from them were Tirzepatide plus.
By Carsha M.
Everything was great except for the time it took my medication to get to me it was put on the truck on the 11th and I did not receive it until the 15th hopefully with the heat it didn't mess up the medication
By Shella lane O.
Response from NativeMed· Aug 21, 2025
Hi Sheila, thanks for sharing your experience with us. We understand how important timely delivery is and we’re always working with our pharmacy partners and shipping carriers to make sure medications arrive quickly and safely. The good news is, all orders are packed to remain stable during transit, even in summer heat. If you have any questions or concerns, please don’t hesitate to reach out to our care team, we’re always here to help. 💜