National Passport ServiceReviews of nationalpassportservice.com

The service at the beginning was fine, I got my passport but my certificate of nationalization was lost. The national pass... management never gave me a solution and now I have to apply for a new certificate and pay almost $500. I found their response to this issue to be quite insensitive.

Happy customer been using this private expeditors for couple years now i am happy with the service.

They fk'd up my passport photo and somehow blamed me for it?? It looks like i have NO FACE except for two eyes and a mouth in the picture and my skin is BRIGHT yellow. How tf is that MY fault, you're the one that scanned it in! The picture I sent looks NOTHING like that. Was told I had to pay the $200 it takes to renew. Get fk'd. Called customer service and they basically told me it is what it is and they couldn't pull up the picture and theres no way to transfer me to someone who made the decision. What a scam.

Today I met with the Controller Mr Diumith Rohana and explained I had an urgent visit to Luxembourg and needed to get a passport. I was amazed at the ‘Can do attitude ‘ of the controller who first listened and moved into action . I was given the assurance that I will have the passport in time. His Team member Charith was also very helpful. I want to congratulate the Dept of Immigration for having such Professional and dynamic leaders. Congratulations Dr Ravi Fernando Board of Management PIM 6th June 2024

This agency is so bureaucratic that you can't get anything done. I submitted a passport renewal application. They said I didn't submit my old passport card (I never received a card, but did send in the old passport). Now I need to reapply, but that is hard to do at a local office. Total incompetence!

I tried to renew kids passport online. It was very difficult to get photos right but in the end unfortunately I need to do a second lot of photos to get signed by guard and I failed even using the one's I did on first part So I got paper applications and bought photos and posted them I then received an email saying we don't accept paper I imagine they ment won't accept paper if stated online I was also informed the death cert I cent for my late husband was a copy and not accept even though I had already sent death certificate and affidavit on last renewal. So I now had no choice only to cancel and start again and as online didn't work for me it was going to be paper I ask when the photos and cert would be returned and was informed 30 days so I waited 60 days to be told they don't return them. I did application from scratch bearing in mind I paid 18euro for photos they dumped and 16euro to post I then had to get another death cert plus 2 more birth certs I was unsure if they would accept the certs that had been stamped already an affidavit had to be done and just for good measure the passport was now gone up by 5euro per child. I really needed them back by 25 February but it was showing march 6 on the trace. I asked if was possible to receive any sooner inlight of the fact they let me waiting for stuff that was never coming back 75 euro charge disgusting. Any company that miss informed someone would show compassion Not the passport office

Called in the 3 months time they said it would take due to back up. They said that they already mailed it although I never received it and check. my mail evey day, gave me no proof of delivery or the address they sent it to, and told me that because it was now 90 days I'd have to re-apply and pay 100's of dollars again. Re-applied with the Rush my Passport, and months later got a letter saying that I needed to include my last passport, which I did on my first application. Called them and told them they have it and they said they couldn't retrieve it so I'd have to fill our more paperwork and pay more money to file without my old passport. What I wanted to believe was a government who actually hired people that were proud to serve the citizens who pay them has been lost on me. What in the world are you guys doing over there? Get it together. Still don't have my passport 8 months later.

Would give negative star if I could. I got my passport on Tuesday but it took CALLING MY CONGRESSMAN AND MAKING A CASE for it to arrive on time. Called the passport center within the 5 day time period as they force you to do if you’ve already applied. NO APPTS IN THE ENTIRE COUNTRY!!! It’s ridiculous. I feel for those who say they couldn’t get theirs in time. My biggest advice to help: do it early, or, if those fools don’t help- try to get your Congressmember to step in. Within a day of my congressman’s office filing with them, they got it to me. The customer service is horrid. They put you on hold for HOURS and when I ask to be transferred, I either get put on hold for another ridiculous amount of time, or, they HANG UP THE PHONE. The supervisors are useless. Seriously, do this 6 months or a year before if you had the chance, there’s no relying on them. (Paid for expedited service and 1 day shipping). A failure of the federal government and true show of the bureaucratic mess.