Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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159 reviews
NateraSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Natera, our mission is to transform the management of disease. We are a global leader in cell-free DNA testing, offering cutting-edge solutions that support informed decision-making across oncology, reproductive health, and organ health.Driven by a deep commitment to improving patient outcomes, we partner with clinicians, researchers, and families to bring clarity and confidence to some of life’s most critical moments. From non-invasive prenatal testing to cancer recurrence detection to monitoring transplant health, our technology is built on a foundation of innovation, accuracy, and compassion.Every voice matters to us. Your feedback helps us stay true to our mission: helping people and families through science that matters. Thank you for sharing your experience and for being part of our journey to create a healthier future.
Natera (natera.com) has 159 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
159 approved reviews, newest moderated first
They way we communicated, except when you missed our appointment. I had to call to find out you wouldn't make it because of a mix up. Other than that I have no complaints, the tech that took the sample was very good.
By Tony S.
Response from Natera· May 7, 2025
We appreciate this feedback. ^BA
Time Prompt
By Tomas O.
Response from Natera· May 7, 2025
Thanks for leaving a review! ^BA
Doctor still has not called and said why I was sent the kit. I told someone this at Natera and they called repeatedly every single day. I felt harassed by Natera and I’m considering finding a new doctor. This is a pointless test for me because my kidney failure had nothing to do with my genetics. When I told them I was waiting to hear from my doctor, they said they’d call to and then proceeded to also call me every single day for 2 weeks after I said I was not doing anything till I spoke with the doctor. And trustpilot is making me signup for emails and promotions to submit this review so that’s a bunch of crap too. Whole process is one of the most annoying to date. Never again.
By Michael M.
Response from Natera· May 7, 2025
We apologize for any frustration that may have been caused by this matter. We hold ourselves to high standards for delivering a positive experience, and we will share this feedback with the appropriate teams as part of our commitment to ongoing improvement. ^BA
Excellent experience! Jamie was wonderful and walked me thru every step of the process. Thank you to Jamie for all she did!
By Lisa B.
Response from Natera· May 7, 2025
Thank you for taking the time to share this important feedback with us. ^BA
Katie and the team made the entire process seamless just by being personable and keeping the lines of communication open.
By Tawana A. J.
Response from Natera· May 7, 2025
We appreciate hearing this positive feedback. ^BA
My doctor requested a genetics test from Natera to provide me with information about my kidney disease. Jaimie from Natera reached out to me and was super helpful, letting me know how to navigate the process. I was informed of when the kit would arrive and when FedEx would pick it up from my front door. The kit instructions were very detailed and easy to follow, making the process quick and simple.
By Rhonda C.
Response from Natera· May 6, 2025
Thank you for sharing this feedback! ^BA
The process of receiving and returning the Natera test kit was nearly seamless. I was contacted via text message on day one regarding my Doctor’s order for the exam. On day two I was contacted by a customer service representative from Natera explaining the procedure to me step-by-step. The next day I received the kit and sent it back per the instructions . 2 days later I was updated that it was received by Natera. The only issue that I did encounter was an issue with the labeling. I was unsure to if the pre-filled in label or the one that I was to fill in completely, was the one to go on the specimen tubule. That could’ve been partially my fault because I removed everything from the box and bag and got it mixed up. So it may help the process to clarify a bit better which one goes where, in case one is like me and takes everything out and gets it mixed it up. 4.75 ⭐️ ‘s
By Nea
Response from Natera· May 6, 2025
We appreciate you taking the time to share this feedback. We'll pass these comments along to the appropriate team. Thank you! ^BA
Quick response time. Very helpful with instructions. Delivery and pickup a snap.
By Vincent B.
Response from Natera· May 6, 2025
Hearing this positive feedback is greatly appreciated! ^BA
