North American Savings BankReviews of nasb.com

Wire transfer is outrageous. Rude, rude person. I'm changing banks as soon as I can.

Disappointed in the program as I should've 100% qualified for a bank statement home loan. The ONLY thing that stopped it was the fact that I am 50% owner of my company and they require a CPA letter to prove I own 50%. Well, news flash.. not all small businesses have a CPA. We use quickbooks for our billing and payroll and we have a book keeper. I asked if I could use one of the MANY other ways to prove the one simple fact and I was denied. When I hadn't heard back from Venus after asking if I could use other forms, I was greeted with sarcasm by her when I called today. I guess she was annoyed that I didnt understand. NASB, please consider your policies. Something so easy to prove many other ways is causing you not to get loans out. I qualified with 2 other major places, just wanted a 3rd to compare fees. Thanks anyways.

"Sharon" ran my credit and denied me before I was ready. I told them I was searching around for ideas and came across this. She was vague and dismissive, and ran our credit immediately after speaking and containing information, knowing the date had provided for us to be the most ready. That would have been the date to do a hard pull. These people are not being monitored for quality assurance and making rash decisions for their customers without any legal or accountant knowledge or oversight. This level of "processional" should not have access to these files and should simply take information and forward it to a proper department for decision making. I was denied before I realized I was applying. We had subscriptions to cancel and life to pay off. Perhaps cash or other things to add. A property, perhaps. Please take people's credit and lives more seriously. It was only a few weeks to wait. I was just asking questions.

Didn't know what a barndominium was… In an effort to keep this short, sweet and to the point don't deal with a mortgage company that doesn't understand real estate. We decided to give our business to North American Savings Bank because of the perceived large offering of products for mortgages. To set the stage my wife and I have credit scores at or above 800 no consumer or auto debt and the only debt we have are two secured mortgages that have rental income that more than cover their costs. We own three properties one residential, one rental and one commercial, With a total equity north of $1.3 million. We started our mortgage journey with Dirk kiser (loan officer) and explained to Dirk that we were looking at and had made an offer on a property consisting of 95 acres and a barndominium. We gave him the listing information and discussed what that property was and what our intention is. You would think that if there were any concerns with this type of property we would have been alerted at that time or shortly thereafter. That was not the case, in fact we made it all the way up to four days prior to the closing when we were then told that they did not have a product that fit our property. We are now at risk of losing a property that we had searched three years to find because of the ineptitude of one individual with the inability to know his products and real estate in general. If you are looking for a property that doesn't fit the cookie cutter 3 bedroom 2 bathroom house in suburbia do not and I repeat do not waste your time and money with this company. To sum things up Dirk made it very clear that he and North American savings bank takes no responsibility for us losing the opportunity to purchase this property. Thank you NASB for wasting our time and money.

WORST MORTGAGE LENDER EVER. I have unfortunately been a NASB customer on a VA Loan for over 3 years. They have continuously caused problems and refuses to own up to their own mistakes. They constantly raised my escrow amount each year beyond what the cost of property tax and insurance is. Most recently, they paid the wrong insurance policy! They paid the insurance policy for a property they do not have the loan on. That property is through another lender. This caused my monthly mortgage payment to increase ~400$. They asked that I "pay the increased price" until they could figure the issue out. It took 3 months. I just refinanced through another lender. Save yourself the headache and go elsewhere from the start.

John McKim is a thief. We went with him to buy our first house. He advertised a fancy low rate and credit at closing so we went with him. He had 45 days to meet closing but can't even meet that. We had to bug him repeatedly to get the appraisal scheduled even though we paid for it over a month before closing. He waited several weeks to finally get it scheduled so then it had to be expedited. He wanted to charge us the fee to have it expedited but we complained about that so he claims the company with reimburse us at closing. Now they are telling us that we wont get the appraisal back before closing so we will have to push it back. He has been horrible at communicating with us so we constantly have to call him to find out what is going on with the process, usually to learn that there is a problem. This have been a living hell for us. Buying a home for the first time should be a good experience, not hair-pulling. I would never recommend him or this bank to anyone looking to buy a home. Run away fast!

Took 6 months to close. Requested unnecessary documents throughout that DU Fannie DOES NOT REQUIRE. Refinanced 3 other homes during this time with another lenders while this bank screwed everything up. AVOID LIKE THE PLAGUE.

It took NASB almost 5 months to close our refi. They would schedule a day for closing and then delay it due to not having some type of “document.” The last delay was due to NASB saying they didn’t have our homeowners insurance document. NASB said they contacted my insurance company, but there hasn’t been any response. When I found this out, I called my insurance company. I was told that no one from NASB had called them. My insurance company sent me the document immediately. It was exactly the same document that I uploaded into NASB’s portal four months earlier.