Napleton Clermont Chrysler Jeep Dodge RamReviews of napletonclermont.com

Horrible experience!! Went to purchase a used Pacifica with salesman Alvaro. He went to his manager and we agreed on a price. I live over 3 hours away. He told me to set up finance and they would hold the van. I told him I was paying cash and sent him a copy of the certified check and copy of insurance. He would have the van ready for me when I got there. On my way driving up there, I received a call from Alvaro telling me that Mike a manager at the dealership sold the van to somebody else. This dealership cannot be trusted and you should stay away!!

$20,000 service repair estimate given after owning the car for just a few months! I bought a 2015 Cherokee Trail hawk from Clermont Napleton in Feb 2025 with about 105k miles. I brought it in a few months later for an oil change, check engine light, steering light, traction control light, and a right headlight out. I have an extended warranty on the truck. I advised the service rep the truck had a tow behind package installed by the previous owner. When the tow related switch was in the off position none of the lights were on. I advised that I thought all the issues may be related to the switch and if they could see about removing it. The dealer came back with an estimate for $20 k in repairs. They wanted to do an oil pump, entire valve train, electronic steering rack, shocks all around and a harness for the headlight bulb because the previous owner installed LED bulbs. The advisor stated they had codes in the system for the items recommended. They also requested an addition $750.00 for tear down per the extended warranty co. I asked again about the tow switch and was advised they hadn't looked at it yet. I expressed my concern it could be cutting power and setting codes in the system, still nothing. I advised the service Mgr. who shrugged and said, "yeah maybe, makes sense", but nothing was done. Sales was the same and had no issues with selling a car (that according to their service Dept.) that needed $20k in repairs a few months after selling it. I pulled the car paid $240.00 in diag. fees. I had the truck looked at by a local mechanic. The truck needed an oil filter housing and oil pressure and temp switch (a very common problem) he diagnosed it in about 10 minutes. The headlight bulb harness was intact and just needed the LED harness unplugged, the new standard bulb plugged right in (15 minutes). I left the tow switch in the off position and no more lights. I wrote service for 15 years for major car manufacturers. This was the poorest example of customer service I have ever seen. Not to mention a blatant attempt at making money off of fraudulent repairs. It still blows my mind, that from the technician to management, nothing but frauds, with no sense of integrity, or concern for the customer. To be fair this all seemed to be above the Service Advisors head, and I think she felt she was being genuine but was gravely misled by the technician (or he was just not a very good tech).

Last week after talking to supposed internet sales department and setting up a meeting with the woman representative that told us she would be there the next day to help us expedite our car purchase, we arrived the next day only to find she was not there as promised. After at least 3 calls,emails,texts giving info ,trade,cash,specific personal information, we arrived and and basically started the whole process from scratch as they acted as if they had no information. I suspect that the internet sales department is not at the dealer to begin with but is an off dealership location just collecting calls. I can’t prove that though. We arrived at 12:45 am and left at 5 pm after a (Dog and Pony show) low balling our trade , saying that they wouldn’t even put it on there sales lot and it would be wholesaled out to car max for $13000 as it was to old to get financing for prospective customers. KBB was Average at $17500. So we told them we would pay cash instead. Even at full price with all the BS fees they refused our offer and would only accept cash if we purchased three worthless items from the financial dept and agreed to finance the car for at least 3 months (WHAT!). The extra add on items were scratch and dent warranty (On a car that is not made of metal so it would not apply) a clear wipe on fluid formula that would protect the infotainment screen for $200 and a service to locate the car if it were stolen (that’s what onstar does for free). So basically they want to negate cash,trade in, at full price plus fees in order to burden you with terms and extra crap you will never use. The salesman to manager show of going back and forth was exhausting as well as a joke. I tried to walk and talk my friend out of the purchase but they kept up there game ,wearing her down. After a failed no show for the internet sales, failure to get the sale done in expedited time, the sales show, lies about the trade,demands of purchasing useless add on and a very skilled slight of hand show we ad insult to injury this am by finding that the trade in was in fact a newly listed addition to there used car inventory at about $10 more that there offer. BEWARE of the lower than normal fees to entice buyers to buy as once you walk through the door you are at there mercy. I’ve never experienced such a dishonest, misleading, bait and switch dealer before. My advice would be to step clear of them at all cost. I hope that Karma serves them well.

This is an unfortunate and disheartening story. We had no choice but to inform the bank to freeze and cancel a $40K check made out to Napleton Clermont due to significant discrepancies with the 2023 Tesla Model Y we purchased. The car, which had 5,400 miles on it, was originally priced at $42K and later reduced, yet it still didn’t align with the $38K price listed on TrueCar.com. Upon receiving the vehicle, we were shocked by its poor condition. It was extremely dirty, far from what we had expected. Adam Alsughair, the salesman we dealt with, misrepresented the car’s condition when we signed the contract. It hadn’t been cleaned, the battery wasn’t fully charged, and the tire pressure—supposed to be at 42 PSI—was well below that on all tires. Additionally, the tires had not been rotated since the car had reached 5,000 miles, a fact the car’s computer system on the Tesla monitor clearly confirmed. In the end, we returned and dumped the 2023 Tesla Model Y to Napleton Clermont, handed it back with both key cards, and walked away with peace of mind. They never contacted us afterward, seemingly left to swallow their pride. Let this story serve as a warning to all buyers: always check TrueCar.com for accurate pricing, and never sign a contract until you’ve meticulously inspected the vehicle for any issues.

Sales department was great. Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be dropping the car off or waiting on the car. I specifically told her I’d be waiting. I get to my appointment and was told I had to leave it for 24 to 48 hours. Okay, if that’s the policy, I get that, but when I made the appointment that information was not provided. Aside from that, a software glad on a U Connect is a 15 minute process. I live an hour away, so this was a major inconvenience. I talked to the service manager and have never encountered a ruder individual in a customer service position. Needless to say, they have lost a customer for life. Back to Bill Bryan Dodge where they are up front about service expectations and always polite.

This place is a nightmare. I brought my car in because I had trouble getting it to start. My regular mechanic said it was electrical, and said the dealer should be able to pinpoint it quickly. I had an appointment for Tuesday at 9:30am. They didn't even start looking at it until Thursday. They told me they couldn't replicate the problem, but it was likely the fuel pump, and recommended it replaced. I asked if they were sure it was the fuel pump and not electrical, they said absolutely, so I okayed the $1800 repair. They told me to come pick it up, and literally as soon as I got it home, it wouldn't start again. I made another appointment, dropped it off on Tuesday. I showed them video and sent it to them via email of the problem. They didn't look at it until Thursday, and said they couldn't replicate the problem. This is where it gets fun. I asked them then if they'd buy it. They transferred me to sales, who said when they plugged it in, so many problems showed up that it would be too expensive to repair and sell, so the best they could do was offer me $1,000 and sell it at auction. Remember, the service department told me no codes were popping up and it was fine. At that point, the red flags were just waving around, so I said I would just pick the vehicle up. I drove it right to another shop. I emailed the dealer explaining the above and asking for a refund. Brian Jessler called me back and said I needed to bring it in for a third time. When I said I was uncomfortable because of the many reasons listed above, he said there was nothing he could do for me reimbursement wise since there's no proof of a problem.

Great communication and attention to detail through a not so fun process. When our Jeep Grand Cherokee broke down, it had to be brought to Napleton for a repair under a CarShield Warranty. The team at Napleton was amazing. They not only took care of the repair, but helped us navigate through all the issues with Car Shields request after request. We found their communication, attention to detail and perseverance with the warranty group to be above and beyond expectations.

Oscar Cabello was the easiest Sales Associate our family has ever worked with. I highly recommend scheduling your appointment for a visit with him! From the time our appointment started, to the test drive, and finalizing paperwork, he kept our concerns as his first priority. His attentiveness to our questions and following up within minutes with answers was impeccable. Between the exceptional service with Oscar, and the guarantee on our sale with Napleton, we now will have our new Jeep in just a few days, compared to waiting months for a custom build to come in with another dealership. Thank you Napleton CDJR for making our family your 'family'.