NAPA AUTO PARTSReviews of napaonline.com

Would give 0 stars if I could. Ordered WRONG starter motor, did not check with AA which part it was. Told me parts would be in on certain time but they didn't arrive. Picked up starter motor and battery but charged for 2 starter motors. Tom whom I dealt with was not taking responsibility for his mistakes. They came to the house twice because 2nd part ordered was wrong. PLEASE AVOID AT ALL COSTS.

I ordered a product from them and returned it for refund. They said they will issue me a credit within 24-48 hours. I came back to their website to inquire why I haven't received the money yet, they said that I had to wait another 24-48 hours. Unprofessional. I shouldn't have checked their review before ordering. Looks like they have a lot of bad reviews.

I required an in car pollen filter with activated carbon. The lady was very efficient, friendly & organised for me to collect it at reasonable cost.

The battery light came on in my son's car. Hired a remote technician to diagnose the issue. Bad alternator. Went and got an alternator at Napa. Put it in the car and the car still would not charge. Then took the car to an independent service shop. He diagnosed the brand new alternator as defective and put another in from his parts supplier. Car is now charging and running fine. Tried to take the defective alternator back to Napa and they would not take it back saying that it tested fine on their tester. They basically took $325 from me. Have done business with Napa for over 30 years. Done now.

put revue on trustpilot about 2 out of 3 seized ball joints given number got to ask for quality assurance and compliance critcal vehicle safety issue when you press 3 as prompted cuts you off strait away

Daylight robbery – absolutely disgusting service The man at the counter is a thief, dishonest, and an outright liar. Last year, I went in to buy brake pads. He quoted me a ridiculous price of £50 – even more expensive than Euro Car Parts. When I told him to cancel the order, he suddenly dropped the price to £35 without any explanation or even mentioning the discount. I only realised when he told me the new price at the till. This year, I called for a quote on a clutch kit. When I went to collect it, he claimed the person on the phone hadn’t included the delivery fee. I was furious, but since my car was already in the garage and I didn’t want to delay getting it fixed, I ended up paying the extra charge. Later, I checked the brand online and discovered they’d completely ripped me off – I found the exact same part £85 cheaper elsewhere. Absolutely disappointed. I will never buy from these charlatans again. Avoid at all costs – the older man at the counter is a professional liar.

Bought 2 muffler clamps from the Berkeley Springs WV store, charged $7.49 each. Checked the website when I got home, they were $3.29 each. I will NEVER do business with a store that rips people off like that. The counter man acted like a jerk. Trying to do business locally is a waste of time when people rip you off. Will wait next time for next day delivery from Amazon.

I had one of the worst customer service experiences I’ve had at this location. I called ahead to make sure my part was there and was told it was. When I arrived, I was told it wasn’t available. Later, I learned the part had been there the whole time, which was extremely frustrating after making the trip. What bothered me most wasn’t just the mix-up—it was how the situation was handled. I felt like there was very little effort to resolve the issue, and I didn’t feel that my concerns or my mom were treated with respect. When I came back to ask what had happened, the conversation became confrontational instead of someone trying to help solve the problem. If an employee feels a customer has become too upset, they can refuse service or involve a manager, but arguing with a customer only made the situation worse. To make matters more confusing, I received different explanations about why the part wasn’t found and why my refund had to be handled differently, which left me feeling like I wasn’t getting a clear answer. I understand mistakes happen. If someone had simply acknowledged the mistake, apologized, and tried to make it right, this review probably wouldn’t exist. Instead, I left feeling disrespected and without confidence in returning. I’ll be taking my business elsewhere in the future