NAPA AUTO PARTSReviews of napaonline.com

Cheryl Ferguson at the store located at 1775 Ellice Street in Winnipeg is the worst supervisor I have ever seen in my whole life. I have not yet met such incompetent managers who do not know their work and their responsibilities. She doesn't know how to do anything at all and does not know what she is responsible for, and does not know how to manage at all. How she became a supervisor is unknown, but I wonder for what reason. It is impossible to discuss anything with her and agree on anything. And the employees of her management cannot stand it for long, and resign at the first opportunity. I know for sure that under her leadership, this store does not receive any profits, but will bear only one loss. I ask the management of the company to check the professional knowledge and skills of this manager and whether she can hold this position, because I know for sure that under her leadership, things will not end well for this store and its employees.

I spent $5k for a snowplow thru napa and a receiver hitch. Plow shipped right away but was missing parts. On the napa website for the order the receiver hitch was showing a two week ship time. I got online and asked why it showed me it would ship next day when I ordered and now it was showing two weeks? CSR told me my "Jeep was an antique and they don't have those laying around". what a crock, I asked to cancel and bought one from e-trailer who had them in stock and ready to ship. Went to bed assuming the napa hitch would be canceled but low and behold I wake up next morning and there is a tracking number. no pickup just a tracking number. I asked to cancel again and was told "there was nothing they could do". They were very rude to boot. I don't think I will be doing any future business with these jack asses!

Ordered parts, delivered to my home. They were the wrong parts. Went to return them at a local Napa. Was told I could only return online if shipped to my house (really dumb policy) and I did everything by their protocol.. still 15 days later no refund. I’ve called 3 times. Literally on the phone with them now (on hold) as I write this review. It’s awful.

a rubish company with dirty employers wich trick disabled person with them rubish attitude and no professionalism. they don't care if you order something by mistake and in 1 minute inform them you order by mistake and need to cancel! they will force you to buy and if you want to send back it;scost you a lot of money !!! NO HUMANITY !!!

Inner tie rod threads to steering rack incorrectly formed during production. Quality control must not exist with this company. The only reason I've given 2 stars is the way the local branch handled this. Direct swap for a good unit from stock. Not the first time I've had issues with Napa parts but it will be the last as I've decided I won't fit anything in the Napa range ever again. If the bits I can see are poor quality. Then what about the bits I can't. 🤔

I ordered a part online put in all the correct information the online ad said it was guaranteed to fit so I bought it went and picked it up the picture on the box looked like it was the right part but when I got home this part didn't have the sensor on it it was a wheel hub so I took it back everything was good except then I got to pay more money for something that was guaranteed to fit I didn't get my discount anyway for the original one and I didn't get a discount this time I had to pay more so I should get at least a $20 refund

Shocking company Will double what you owe them Then will not communicate will you and take you to court even when a payment plan has been set up

The Coleraine Northern Ireland branch would not properly test or replace a faulty 12v car battery. A terrible way to do business. I will never step foot in any of their stores again. Avoid at all costs!