Nano Hearing AidsReviews of nanohearingaids.com

I'm super disappointed with my experience with Nano Hearing Aids. I think their product quality is subpar - the sound clarity is okay, but the design is really uncomfortable for me. The customer support wasn't helpful either; they didn't really address my issues. I wouldn't recommend this to anyone looking for a reliable hearing solution.

The company has upgraded its product. Better sound intensity and improved "programs" choice is offered. The control button is placed in a more accessible location. Little changes; big difference.

Nano Hearing aids guarantees a refund within a certain timeline once they verify condition of the aids but they don’t make it easy nor do they communicate well. After more than 30 business days and no response (other than rote email - we received your inquiry…), I had to dispute via my credit card to get the refund due to me. I purchased a pair that didn’t work for me and when I called to return them, I was pushed to try another pair. I explained that I didn’t think that would be viable as the first pair literally didn’t fit in my ears but they pushed and stead the 100% guaranteed return so I ended up taking a second pair for trial. The second pair also did not work either. They simply don’t fit well in my ears and had significant reverb. I returned them properly and got an acknowledgment late June, 2025 that I would be receiving the refund within 12 to 15 business days. I waited but no refund so followed up multiple times all the way into August. I did not get any response other than a pre-written email that my note had been received and they’d get back to me. I tried calling a few times as well and though they have a telephone number it disconnects you after it goes through an automated message to work through their website. More than 30 days after the promise of getting my refund within 12 to 15 business days, I sent a final note saying that I unfortunately would have to dispute this with my credit card company but provided a few days for Nano to do the right thing as pushed and as I had in emails. Nobody should have to dispute a guaranteed return if all is in order from a company. It was a ridiculous amount of time and there is no reason for me to have to go through my credit card company for the company to do what’s right. As part of the dispute, I got a call from my credit card company saying that the company said I never returned the product. I fortunately had kept all of my emails back-and-forth and sent the credit card company proof that Nano verified they received them and that I would be credited in the 12 to 15 business days as noted by their policy (first acknowledgement was end of June) and here we are well into September. This experience is unusual and unacceptable. I cannot recommend Nano and suggest anyone who engages with them to be wary and keep really good records in the event they have to go through what I went through.

Great price zQiality hearing

these are my 3rd pair first with blue tooth these are better than other 2 pair love the bluetooth easy to set up

Nano has great customer service and they really do honor their warranty! Very nice and easy experience.

I have been trying to get my refund for almost two months now. Nano phone lines have been disconnected. Emails only generate automated responses. Nano Hearing Aids does not exist at the address I have on my owner's manual. I encourage people to look elsewhere for their hearing aids, because, in my experience, Nano has not honored their money back guarantee, and the company may have gone out of business.

Want to return and all phone numbers will not answer as number not found