Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
21 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Apple Samsung LG Nokia Motorola iPhone 3 4 5 5s 6 6s 7 7s Plus Cable Charger Power Adapter Tempered Glass Samsung Galaxy S3 S4 S5 S6 S7 S8 Plus Edge Note 2 3 4 5 6
Namebranddirect (namebranddirect.com) has 21 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
21 approved reviews, newest moderated first
Buyers beware. Name brands direct is a scam. I ordered a Westinghouse remote that did not work. I sent a email that was listed but never got a response. I contacted my bank for them to investigate my claim. I was refunded my money. I just got a screwdriver and pried open the remote and guess what. It was just a shell with nothing inside. Please do not order from this website. It’s a SCAM!!!!
By Earline N.
ordered an audio cable for bose headset, company sent fake tracking and never arrived. thank god i used paypal. paypal issued me a refund. Update, cable showed up 3 days later. Cable only has 1 channel so is basically worthless
By Mark S.
The batteries are 3 times more than the other sites. I thought the parts were genuine manufacturer's parts. Unfortunately, they are cheap and low-quality substitutes. I tried on one of the batteries. The charge lasted 3 days with 57 minutes of phone calls.
By Christine L.
Replacement remote control arrived quickly and worked on my TV exactly as promised. Highly recommend.
By Jason L.
I ordered an obscure Philips remote for an older model on Good Friday afternoon and the order got filled that evening and shipped from California the Monday after Easter and arrived in Michigan on Friday 4 days later with tracking updates daily from USPS. Remote was perfect was programmed already so very pleased with the service I got on my order.
By Paul C.
Purchased a remote control that doesnot work. Called twice will not accept message, directed to e-mail concern to web site that is not answered. No customer service, avoid like the plague or covid!!! They suck.
By Richard B.
Purchased a cell phone battery as I wanted to get pictures off an old phone that is slated to be traded in. The battery arrived so I put it in the phone and plugged in the charger. Checked the next morning, it's not charging. And again the morning after. 3 days pass it's not charging I email the company to ask for a replacement for the DUD product they sent. Customer service (who clearly didn't read) said to charge it overnight, well Hello we already did that 3 - 4 days and if it's still not charging. Do not buy from them, their product doesn't work and you will encounter difficulty getting a replacement or refund.
By Lee U.
Ordered 2 batteries. 1 worked but the other one didn’t. Customer was very professional and refunded the money for the one battery. Told me to properly dispose of the bad battery. I ordered another battery from them and lt arrived quickly. It works great. I had a very good experience with them and would use them again.
By Bob G.
