Always good and Friendly customer…
Always good and Friendly customer service.
By PHIL
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
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780 reviews
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Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Always good and Friendly customer service.
By PHIL
When I was in the store the people there were very helpful and when I got a product they knew it was not right for my pool .i have a salt water pool and was getting things for a non salt water pool. So this is the kind of help I needed .. Thank you for having great people working in your store.
By JOE
Name brand products, competitive pricing,helpful and knowlegable staff, but didn't always have what I needed, overall a good experience.
By AL
James was awesome.really cares about his customers.. 👌
By SAL
Help me every time I walk in.
By DELLA
When I bought this pool I was assured that Namco would be there for all my needs, both on a yearly basis and an emergency basis. Since that time I have met with disappointment after disappointment. When the liner developed a hole Namco said they didn't deal with liners and told me to call the liner manufacturer.When I need certain parts for my filter, I was told that Namco doesn't supply all parts all year round. I had to go to Leslie Pools to get the parts that I needed. This hasn't happened just once, ,it has happened many many times. All in all it has been a very dismal experience, one which has led me to the realization that I will never buy from Namco again and I will let other potential pool buyers to stay away from Namco Pools. You asked.
By PAUL
Great price and outdoor furniture!
By KELLY
Your prices are too high! There is never anyone around to help and the overall customer service is port!
By patricia F.