Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
780 reviews
Namco PoolsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Had great experience so far!! Got great deal
By Barbara
Response from Namco Pools· May 31, 2022
Thank you Barbara! We're so happy to hear that you got a great deal and had a great experience as well. We hope you enjoy your new products!
I bought a pump this year in the store and it is not the one that I have used in the past. I felt pressured in the store to take whatever they had left and should have waited to buy the pump online. It was fast and easy. I saved money and it ships for free!
By Christopher S.
Response from Namco Pools· May 31, 2022
While we are sorry to hear that there was pressure to buy in store, we are glad that you had a good experience with our website! We hope you enjoy your new pump!
Easy to use website and good prices.
By Mark H.
Response from Namco Pools· May 31, 2022
Thank you Mark! We're glad to hear that our website was user friendly. We hope you enjoy your new products!
I have always bought my pools and pool supplies from Namco. Especially with the pool packages, it includes EVERYTHING you need to get a pool installed in full working order and nothing has ever been missing from the delivered packages. Getting my second pool from them in a couple weeks and will install it immediately with no worries about craftsmanship.
By Michael R.
Response from Namco Pools· May 2, 2022
Thank you so much for your kind words, Michael. We really appreciate you taking the time out to share your experience with us! We work hard to meet expectations, and we’re happy to hear we hit the mark for you.
Ordering and customer service were fine. I was somewhat disappointed that I had to pay shipping charges since most of the other pool companies don’t have shipping charges for items over $100
By Lynn D.
Response from Namco Pools· Apr 21, 2022
Thank you for leaving us a review! We are glad to hear that you had a good experience ordering from us and we will take your shipping suggestion into consideration. If you have any questions or concerns, please email us at [email protected]
My original purchase of the same product I ordered a couple of weeks ago was the wrong size solar cover that I had ordered.
By michelle M.
Response from Namco Pools· Mar 23, 2022
We're sorry for any inconvenience we have caused you. Please know that Customer Service is currently working to resolve this issue and we hope to have the chance to make it up to you in the future! If you have any questions or concerns, please feel free to email us at [email protected].
I am leaving this review for an employee, Aileen Gracy. We purchased a pool from Namco and with Covid there were a few delays and glitches. Aileen went above and beyond to help us. Aileen truly is a class act that absolutely understands customer service. Aileen is an incredible communicator, she does what she says she is going to do and she has been a pleasure to deal with. We are currently dealing with another snag on our pool and she has stepped right up to help us, we are grateful for her. Namco you are lucky to have an employee like her, she is one of the only ones from your company that has been reliable and consistent for us. Five stars for her ALL DAY LONG!!
By Kellee S.
Response from Namco Pools· Mar 22, 2022
Thank you so much for your kind words, Kellee. We really appreciate you taking the time out to share your experience with us! Aileen is truly a great member to have on our team and we are so happy she was able to make a great experience for you. We will make sure to pass your kind words along to Aileen and her team. We look forward to seeing you again!
Just ordered the fantail above ground pool deck these guys had it in stock and still a reasonable price the rest that did have it wanted 3 times the price! we will see the time it takes to receive my deck.
By Darren C.
Response from Namco Pools· Mar 11, 2022
Thank you for leaving us a review, Darren! We take pride in having the lowest prices, largest selection, and priority delivery. We can't wait to hear from you about your product and we hope it meets all of your expectations!
