nakednutrition.comReviews of nakednutrition.com

Customer service feels like a scam. Wanted to return an unopened bottle, which is fine according to their policy.. how ever they charge double the shipping cost for a return. Seems like a shady way to try and have people not return their product.

Terrible customer service. Their website automatically defaulted my shipping address to my old address. Their customer service said there was nothing they could do and I would have to wait for it to be returned to them. They wouldn’t cancel the order. I contacted UPS and they told me there was nothing they could do and it was all up to the shipper. This used to be a good company to order from. I would recommend ordering from somewhere else.

This product is not that bad, however, I concur with the other reviews that the customer service is absolutely dreadful. Recently, my order was shown as delivered but it was nowhere to be found. I contacted Naked Nutrition and their only response was to wait a few days and see if it showed up. I kept reaching out to them via chat and email (you can call - but you get referred to an answering service who says they will email you). First I got the "wait" response, then when I pushed it, they said they would talk to their distributor and get back to me. They did not respond until I again reached out to them. Then they refused to refund or replace my order "because the distributor maintains it was delivered"!!! This was shipped via Amazon logistics and there was an Amazon order that was supposed to come with the same delivery. It also was never delivered. In the time it took Naked Nutrition to say, "We believe our distributor over our customer," Amazon had sent me a replacement and I had received it. Naked Nutrition did, grudgingly, say as a "one time courtesy" they would send a replacement. I waited until the order shipped before I wrote this as I was concerned they wouldn't send it after all. I had a terrible prior experience with them as well - I decided to try a different product once and it was horrible. They would not let me replace it (most other companies allow for this). This company does not care one whit about its customers, and I can assure you I will never use their product again.

HORRIBLE customer service. There are no humans that will speak with you on the phone (other than what they call their “answering service”…people who claim to “forward your information”). No helpful email responses. Totally evasive and will not resolve any issues. These are $50 bottles of powder that you are stuck with if there’s a problem. A “health” company treating customers like a disease. Buyer beware.

BAD CUSTOMER SERVICE. the goat whey protein powder is absolutely awful, it gets foamy and comes to a weird texture any time you mix it into your smoothie, yogurt, or anything else i find. I wouldn't recommend this at all. I reached out to the company and they said sorry, too bad.

I waited an entire month to have a return refunded. I had an auto shipment that I forgot about that processed. The item was $18 with $7 shipping. The day the item shipped I let Naked Nutrition know I will be Returning as it was a mistake. When I got the order they asked me to open the box and prove to them with photos I did not open the container ???? So I did that in August. I retaped the box and shipped it right back. The said $8 of shipping fee would be deducted. Kind of sucks they don't do hassle free returns since I told them the day the order processed it was an accident. I told them fine take the $8 again even though I paid for it to be shipped to me . Well today they've refunded $9.99. let's do basic math. Spent $25 to get $9 back and covered all the companies shipping expenses there and back. The company doesn't have the best interest of the customer in mind if they make them pay for the entire return. Most companies have return labels that are free. So that's my complaint. They made me jump through hoops just to prove I did not use a product I told them I never wanted and wasted a ton of time and money. Honestly been ordering naked mass from them for years but their experience has me looking for a diff vegan mass gainer. Don't like being nickle and dimed by mega corporations.

I ordered a bottle of rice protein. The one I received was defective. The taste of the protein powder was bitter and disgusting--completely different from other times I've ordered the same product. I emailed them multiple times asking for a replacement product from a different lot because the one I received was inedible. They sent another bottle from the same defective lot. I sent them multiple emails about this and was ignored. Worst customer service ever.

Added me to an auto-subscription and won't unsubscribe me. Stay away. Avoid, and DO NOT BUY from Naked Nutrition