MyzoneReviews of myzone.org

Response from Myzone· Apr 12, 2023

Hallo, Vielen Dank, dass Sie Ihre Bedenken hinsichtlich unseres Produkt- und Garantieaustauschprozesses geäußert haben. Wir werden dies für zukünftige Verbesserungen berücksichtigen und entschuldigen uns für die Unannehmlichkeiten. Besten Wünsche, Team Myzone

Response from Myzone· Jan 28, 2023

Hi David, Thank you for sharing your experience. We're extremely sorry for any frustration or confusion caused by our Bot. We are listening carefully to feedback such as yours and using it to inform adjustments being made in the very near future as we do realise how important it is for our customers to have an efficient and speedy resolution to Support challenges. Unfortunately, I was not able to locate your Support requests just using your first name and last initial. However, I would encourage you to: - Choose "submit a ticket" when presented options by the chat and enter your reply. Our team will reply within 48 hours via email. - Email the address found on your invoice/order confirmation, which goes directly to the shipping team in your region - Live Chat is available, but only during business hours (Monday - Friday, 9am - 5pm). If this was not clear and you were kept waiting for a live agent, we sincerely apologize. Thank you again and we look forward to resolving your shipping issue. Best wishes, Team Myzone

Response from Myzone· Jan 26, 2023

Hi Shayla, Thank you for sharing your experience with us. I was able to locate your previous Support cases and I'm very sorry again for both the issues with your products and the miscommunication surrounding your return. Taking a look, on 5th January our team provided a free of charge label and informed that once we received proof of postage for sending the item back, we would expedite your refund (with a processing period of 7 working days). I see your proof of postage was sent in an email yesterday, so now our team will be processing your return and writing back with confirmation as promised. We are very sorry that our product did not work out for your event and for the experience you've had. That is not the quality of product we wish to uphold and so we will be passing your feedback along for serious consideration. Please let us know if you have any other questions or concerns. Best wishes, Team Myzone

Response from Myzone· Jan 11, 2023

Hi Sam, Thanks for your message! Taking a look, I see your first request was submitted on January 2nd. Our team answered within 48 hours and provided some troubleshooting information. Unfortunately, we did not have any reply from you to let us know that the issue remained. I see your next request was submitted January 5th and has since been responded to and I see you have a warranty replacement underway at this moment! We're very sorry for the inconvenience of having a faulty belt and we hope that you will enjoy this new one. Thank you again for sharing your experience. Best wishes, Team Myzone

Response from Myzone· Jan 6, 2023

Hello, Thank you for your review and we're extremely sorry for any frustration caused by your experience. I understand there are two issues taking place. The first is inaccurate heart rate tracking. We would be happy to assist with troubleshooting and see that an effective solution is found. The second issue is that of your Max HR. If your red strap is older than 9-12 months, very often there can be a "spike" of static caused by friction cross the skin. This can cause an erroneous raise in Max HR but is resolved by replacing or tightening the strap. If you are not noticing a sudden, random spike to the Red Zone as described above, and instead you're only noticing your Max HR being raised during hard workouts-- this is actually quite accurate! We only have one Max HR, and that is when your heart is working at its fullest capacity. We unfortunately do not have a separate Max HR meant only for lower HR activities like walking. In order to have a true picture of your Effort, we would recommend allowing the Max HR to adjust as such if that is the case since that would indeed be considered your "Max." We apologize for the misunderstanding. We've reached out for your name or email address so that we can take a closer look at your contact with Support and see that you're assisted quickly. Thank you, Team Myzone

Response from Myzone· Dec 27, 2022

Hi Mike, Thank you for reaching out to us, and we're so sorry to hear that you've had issues from the start with your device. Taking a look, I do see your MZ-Switch is still covered by a warranty. We would very much appreciate the opportunity to replace your device as we wish to ensure the highest quality of product for all our customers. A team member will be following up to your previous Support request to action this. We hope you had happy and safe holidays, and look forward to helping out. Best wishes, Team Myzone

Response from Myzone· Nov 30, 2022

Hi Costas, Thank you for sharing your experience! We sincerely apologize for the miscommunication on our end regarding the refund period for your device and updates to the MZ-Switch product. I see you are in contact with a member of our team to look into how we can rectify the situation and prevent further miscommunication by our team. The Myzone Users Facebook Group is a private group for motivation, tips, and encouragement. As listed in the Group Rules, individual troubleshooting concerns or complaints are to be directed elsewhere (our public social pages, direct messages, Support, our online feedback portal myzone.org/feedback, or here as you have done). Thank you for understanding and for sharing your concerns in the appropriate channels. We appreciate the chance to work with you and find a suitable solution while continuing to improve communication and product quality within our business. Best wishes, Team Myzone

Response from Myzone· Nov 10, 2022

Hi Gail, We have located your Support case and have increased to highest priority. We're extremely sorry for any frustration caused by this experience, and please look out for reply from a team member shortly to rectify the issue. We look forward to setting you up with your device, and thank you again for your patience. Best wishes, Team Myzone