MyzoneReviews of myzone.org

Response from Myzone· Oct 6, 2026

Hi Louise, Thank you for taking the time to leave us a review. We are really sorry to hear this, especially after all the hard work you put in to reach Gold and work towards Platinum. ❤️ We completely understand how frustrating it must be to see your progress affected when your workouts aren not consistently being captured. We would really like the opportunity to look into what is happening with your belt and see if we can help get you back to tracking your workouts properly. If you have not already, please reply to the email that I have sent from Trustpilot, which will ask for some more details. We hope we can get you back to enjoying your Myzone journey and working towards Platinum! 💪❤️ - The Myzone Customer Care Team

Response from Myzone· Aug 24, 2026

Hi Amanda, Thank you so much for taking the time to share your feedback with us! We are really pleased to hear that Myzone is helping you better understand your body during workouts and track your fitness improvements. 💙 That said, we are sorry to hear that your device is frequently losing connection. We completely understand how frustrating this can be, especially when you are relying on Myzone to track your workouts. Our team would be more than happy to take a closer look into this with you and see what may be causing the connection issues. If you could please reply to the email from Trustpilot requesting your contact details, I will arrange for one of our team members to reach out to you and help troubleshoot this with you. We really appreciate your feedback and hope we can get you back to enjoying a reliable Myzone experience! 💙 - The Myzone Customer Care Team

Response from Myzone· Jul 30, 2026

Hi Dawn, Thank you so much for taking the time to leave such a detailed review. We are delighted to hear that you are enjoying using Myzone during your team training sessions and at home, and that you are finding the live display motivating and engaging. We also really appreciate you sharing your experience with the connection delays and the differences that you have noticed in calorie calculations. That certainly is not the experience we want for you. Our Support Team would be more than happy to take a closer look into what is happening with your device and help get things working as they should. You can get in touch with them by visiting https://www.myzone.digital/app-support and clicking "Create a Support Ticket" in the top right-hand corner. They will be happy to investigate this further with you. Thanks again for your honest feedback and for being part of the Myzone community! - The Myzone Customer Care Team

Response from Myzone· Jul 13, 2026

Hi Kevin, Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with how Myzone records your training. We understand your frustration with having to manually edit your workout types, especially when you are looking to keep a clear record of your different activities. Your feedback around activity categorisation is really valuable, and we will be sure to share it with our team as we continue looking for ways to improve the Myzone experience. We appreciate your support and hope you continue to enjoy tracking your training with Myzone. – The Myzone Customer Care Team

Response from Myzone· Jul 3, 2026

Hi Vernon, Thank you for taking the time to share your feedback. We are really sorry to hear about your experience. We understand how frustrating it can be when your heart rate zones do not seem to reflect the effort that you are putting into your workouts, especially when you are unable to get the support you need. We would love the opportunity to look into this for you. We have requested your contact details through Trustpilot so a member of our support team can reach out directly and review your heart rate settings and workout data with you. Our goal is to make sure your Myzone experience accurately reflects your effort and gets you back on track. Thank you again for your honest feedback. We really appreciate it and hope we can turn your experience around. - The Myzone Customer Care Team

Response from Myzone· May 27, 2026

Hi David, Thank you for sharing your experience with us. We completely understand how frustrating it must feel to be working harder than ever and not seeing the effort reflected in your Myzone results as you previously did. Our support team would be more than happy to help look into this with you and make sure your settings are optimised correctly for your current fitness and medication circumstances. If you could please reply to the separate email sent via Trustpilot with your contact details, I’ll arrange for one of our team members to reach out directly and help get this sorted for you as quickly as possible. - The Myzone Customer Care Team

Response from Myzone· Nov 6, 2025

Hi Miles, Thank you for your feedback. We really appreciate you taking the time to share this. We are glad to hear our support team has been responsive, but we completely understand your frustration about having to reach out each time this happens. Your suggestion to allow users to approve or manage Max HR updates directly is a valuable one, and we have shared it with our product team for review as we continue improving the experience. – The Myzone Customer Care Team