MyzoneReviews of myzone.org

Response from Myzone· Sep 3, 2025

Hi Ateeq, Thank you so much for your kind words! 🌟 We’re really glad we could help get your account sorted and save the day. Don’t ever hesitate to reach out, our team is always here to support you whenever you need us. 💪 - The Myzone Customer Care Team

Response from Myzone· Aug 27, 2025

Hi Claire, Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that Abbie was able to support you so patiently and get everything sorted for you. Congratulations as well on being so close to Platinum. That is an amazing achievement, and we’re glad your Myzone device is helping to keep you motivated along the way! We’ll be sure to pass on your kind words to Abbie, she’ll be thrilled to know she made such a positive impact. 💪🙌 - The Myzone Customer Care Team

Response from Myzone· Aug 11, 2025

Hi Musmus, I’m really sorry to hear about the trouble you’ve had with your new belt and the issues recording your MEPs on August 1st and 5th. I completely understand how frustrating this must be, especially when you’ve been working hard to hit your goals. I’d really like to take a closer look into what went wrong for you. If you could reply to the email request I sent with a few more details, or alternatively send us a DM on Instagram or Facebook with your information, we can investigate this further and work on getting this resolved for you. - The Myzone Customer Care Team

Response from Myzone· Jul 29, 2025

Hoi Carla, Het spijt me enorm te horen dat je zo'n frustrerende ervaring hebt gehad. Dat is absoluut niet wat we willen voor iedereen die net begint. Als je ervoor openstaat, help ik je graag om dit op te lossen. Als je wat meer informatie kunt delen, zoals het e-mailadres waarmee je je hebt aangemeld via het verzoek dat ik je per e-mail heb gestuurd, kan ik het onderzoeken en je direct helpen. Als je in de toekomst meer hulp nodig hebt, kun je beter rechtstreeks contact opnemen met ons team via https://www.myzone.digital/nl/kennis/kb-tickets/nieuw We willen je graag zo snel mogelijk weer aan de slag helpen. - Myzone Klantenservice

Response from Myzone· Jul 18, 2025

Hi Morgan, Thank you so much for your kind words! We are thrilled to hear that Abbie was able to assist you so effectively. We will be sure to pass along your feedback. She will be delighted to know she made such a positive impact. If you need anything else, we are always here to help! - The Myzone Customer Care Team

Response from Myzone· Jul 9, 2025

Hi Laurence, Thank you so much for your amazing review and for being such a loyal Myzone user since 2018 – over 200,000 MEPs is an incredible achievement! We're so glad to hear your device is still going strong and that you've found real value in your journey with us. It means a lot to know you've found Myzone to be both accurate and motivating. We're especially happy that our support team, and Kerry in particular, have made a positive impact over the years. Thank you again for being such an important part of the Myzone community – here's to many more MEPs to come! 💪❤️ - The Myzone Customer Care Team

Response from Myzone· Jul 9, 2025

Hi Michael, Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you've encountered. We completely understand how disappointing it must be to face problems with both your MZ-Switch and MZ-3 devices. Please know that our team is currently reviewing your case and will be in touch to help resolve this. For clarity, it's worth noting that the accuracy of heart rate data can vary depending on where the device is worn. The MZ-3 chest strap uses an ECG sensor, which provides clinical-grade accuracy when worn correctly. In contrast, the MZ-Switch in wrist mode—and devices like the Apple Watch—use optical PPG sensors, which can be affected by external factors such as skin tone, motion, and placement. It's also unusual for both devices to show 0 readings, which suggests there may be a connectivity or app-related issue that we can help troubleshoot. With any technology, issues can occasionally occur, but we're committed to supporting you and getting things working properly again. We sincerely apologise for the inconvenience and appreciate your patience while we work to put things right. - The Myzone Customer Care Team

Response from Myzone· Jul 4, 2025

Hi May-Ling, Thank you so much for your kind words! We're so pleased to hear that Abbie was able to help you and ensure your ranking wasn’t affected. We know how important that is, and it’s great to know she could step in quickly and provide the support you needed. We’ll be sure to pass your thanks along to her—it’ll mean a lot! Thanks again for taking the time to share this. We're always here if you need anything else. - The Myzone Customer Care Team