BEWARE, SCAM!
I received this product in August of 2025, I tried to use it many times over the next week but I could never get one of the 4 electrodes to sufficiently work. I emailed the company and was told that they could not give me an RMA to return the merchandise because they were too busy and that they would get back to me. I tried to be patient and continued to correspond with support for a couple of months and they continued to tell me they were so swamped with other people requesting returns that they couldn't give me an RMA so that I could return the product AS GUARANTEED. This product is CRAP and the company is a FRAUD!
By AngAl
Response from Vitality Therapy· Mar 13, 2026
Hello, Thank you for sharing your feedback. We take situations like this very seriously, and we truly want to resolve this for you. After carefully reviewing our records, we were unfortunately unable to locate your order or previous communication with our support team based on the information provided. Because of this, we kindly ask you to contact us directly so we can investigate the matter properly. Please send us an email with your order number, the name used for the purchase, or the email address associated with the order, so we can locate your file. We have already shared your message with our management team, and the CEO has confirmed that we are ready to review your case and work toward a fair resolution, including a refund and an additional gesture for the inconvenience caused. Our goal is always to support our customers and resolve issues as quickly as possible. Please reach out to us so we can assist you directly. Best regards, My Vitality Support Team