Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
70 reviews
MYTREX GlobalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At MYTREX, we believe in the power of small, sustainable changes. We’re committed to making self-care smart and effortless — whether it’s relaxing the scalp, soothing muscles, rejuvenating skin, or enhancing your silhouette. With MYTREX, wellness BECOMES a lifestyle, NOT another to-do list.We have successively launched a range of products, including a scalp massager, neck traction device, vibrating eye mask, mini massage gun, and beauty device. More exciting innovations are on the way—stay tuned.
MYTREX Global (mytrex.global) has 70 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
70 approved reviews, newest moderated first
I ordered many products from Mytrex. The products quality is good. Good experience right from unboxing. I especially like the eye massage. Not only it helped to relax my eye, it reduced my droopy eye lid. I’m using it twice a day now
By qiuping W.
I have bought over 4 products from this company. The shipping were quite fast. The products are good and meet the expectations, so I don't have much experience with customer's service. But overall I am pretty satisfied with them.
By Frank T.
Great communication, accurate tracking and on-time delivery.
By Michele R.
Response from MYTREX Global· Nov 11, 2025
Thank you so much for your kind feedback! We’re glad to hear your order arrived on time and that you were happy with our service. We truly appreciate your support for MYTREX! 💫
No customer service at all
By Jacqueline
Response from MYTREX Global· Sep 8, 2025
We just came across your review and sincerely apologize for the confusion. Our team did respond promptly to your email and provided a solution, but it may have ended up in your spam folder. Please reach out again at [email protected], and we’ll ensure your issue is fully resolved. We truly appreciate your understanding.
気持ちは良いです。 充電は待ちます。ただ、完全防水なのか少し不安で、お手入れは難しく思いました。
By CHIKIRA
The first contact I did not get response on the return status. Then after a few days, the support wrote to me cited he/she was sick, that’s the reason for delay response. I got the refund processed as promised. People got sick it’s not anyone’s fault. But it is hard to imagine only one employee handles return in support department. I wrote to support email address, not a personal email. Should that be more than one employee handles customer service? The company sell very good products, service process needs to be improved.
By Bing Y.
Response from MYTREX Global· Jan 14, 2025
Dear customer, Thank you for sharing your feedback with us. We sincerely apologize for the delay in responding to your initial inquiry and for any inconvenience this caused you. Our U.S. team is still in its early stages, and we are working hard to improve. We’re focusing on expanding our customer support team and providing thorough training to ensure better service in the future. Your feedback is invaluable to us, and we’re grateful for your understanding. Thank you for helping us improve. Please don’t hesitate to reach out if you have further questions or suggestions. Best regards, MYTREX Customer Support
