Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
222 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Know Tools.If you want to go where professionals go to find specialty tools, you found it. Mytoolstore.com is your neighborhood hardware store equipped with the combined warehouses of over 120 brands and over 40,000 tools, letting you find exactly what you need, every time. Mytoolstore.com has been delivering tools directly from the manufacturer for over 24 years.Our experience in the online tool business goes back to 1996, and ever since we've been positioning ourselves to bring you the best prices on the brands you trust, with service to match.Mytoolstore.com is where professionals go to find specialty tools, and where everyone else goes to find the tools they need (and some they didn't know about). We're a family-owned and operated business dedicated to making your tool-finding experience online easy, reliable, and fast.Call us to speak to a live, knowledgeable tool specialist ready to answer any of your tool questions. Thanks for Shopping, and come back soon!
MyToolStore.com (mytoolstore.com) has 222 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
222 approved reviews, newest moderated first
Got a great price on a tool during Black Friday. Item shipped and received within a week. All came as expected. They are powered by Toolup.com which is fairly trusted. The item shipped from Toolup.com actually.
By Son
Avoid this seller. I placed an order and they charged my credit card. Ten days later they cancelled my order without any cause or explanation. I checked their website today and they are still offering this item but they have raised the price.
By Steven C.
Ordered a Milwaukee M12 Heated Jacket, a charger and 2 batteries for a Christmas gift on 11/27/17 (to be opened on or after Christmas day 12/25/17). 1 of the batteries is bad - which was obviously shipped bad from redtool.com. I contacted them in early January to let them know they shipped me a bad battery. They told me that because of "timeframe of the order" they are not responsible for the problem and that I need to contact Milwaukee direct and see if they can help with the issue. On their website they state "Customer satisfaction is a top priority for us." - Don't believe it; they want nothing to do with you after they make the sale. I will NEVER buy from them again and would highly recommend you stay away from this store!!!
By Cefcef C.
They charged my credit card back in July and never sent the items. Phoning them was useless; no answer just recorded message. I had to recoup my money through disputed charge with my credit card company. I see the scam artists are back at it, as I received an automatic email from them describing their Christmas specials. Con artists to avoid a all costs.
By B.D.
Took mytoolstore 8 working days, after being paid, to dispatch two simple time clocks where the website stated it would take 3-5 working days. Email replies also slow, 2 to 3 days. If you can find your product at another well known and fast service website, avoid this one. .
By Selma G.
It's been a month since I placed my order. Other than the automatic acknowledgment e-mail, I have seen no evidence that this business actually exists. Order not shipped, no response to e-mail inquiries, no one answers the phone. As another reviewer said, it's a black hole. Or an outright fraud. I should have known better than to trust anything located in Vegas!
By John W.
I placed an order over 2 months ago. After 2 weeks I called them and got this "ON BACK ORDER" crap from them. They promised I'd get my order within a few days.. now when I call there isn't an answer from them. From what I've seen they have ripped of a lot of people and closed their doors.
By Mike
Obviously, the positive reviews are left by owners. I placed a small order (less than $30) and got automated email indicating they would let me know when item ships. A week later, no email so I submitted an inquiry on their site. Got an automated response acknowledging inquiry but never an answer to question. I tried calling several times and no one ever answered the phone. Looks like this company is going out of business. Don't place any orders!
By Smitty
