Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
222 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Know Tools.If you want to go where professionals go to find specialty tools, you found it. Mytoolstore.com is your neighborhood hardware store equipped with the combined warehouses of over 120 brands and over 40,000 tools, letting you find exactly what you need, every time. Mytoolstore.com has been delivering tools directly from the manufacturer for over 24 years.Our experience in the online tool business goes back to 1996, and ever since we've been positioning ourselves to bring you the best prices on the brands you trust, with service to match.Mytoolstore.com is where professionals go to find specialty tools, and where everyone else goes to find the tools they need (and some they didn't know about). We're a family-owned and operated business dedicated to making your tool-finding experience online easy, reliable, and fast.Call us to speak to a live, knowledgeable tool specialist ready to answer any of your tool questions. Thanks for Shopping, and come back soon!
MyToolStore.com (mytoolstore.com) has 222 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 9 reviews with 3 stars · Clear filters
I am glad that you have the items that we needed in stock. We paid for expedited 2-day shipping, but the shipment was delayed so it arrived a day later than forecast. We were able to adapt to the delay but it did cause some concern in the interim.
By Andy B.
Large box arrived damaged and items were loose inside. Good thing nothing got lost or damaged but this needs to be addressed by shipper and courier as both the packing and handling was sub-par.
By Arkadiy N.
Such an outstanding staff when I visit this site I find maximum qualified experts who are providing their best and its services are reasonable. Just visit this website and got amazing services.
By Katongo E.
Great product at a good price. But showed up three days after the date it was supposed to.
By Bear
I ordered a tool kit for work. As always, you cannot tell quality from a picture. The whole process was great. Order was taken and product shipped quickly. Arrived in good shape. I just did not like the feel of the case once I had it in my hands. It's a preference thing, I guess. When I called for RMA, I was then notified of a $15 restock fee. For that reason alone, I doubt I will look into this site for anything else. This place is average.
By 469402
I placed an order for a tool belt prior to Christmas. They told me it was on back order until after the first of the year. I told them I was fine with that. I am still waiting for updated from them on my order!!! I have wrote them twice no reply???
By Joseph P.
I ordered some gauges on November 27, and received notice that they were being shipped on December 12. Very slow response time for these items. I definitely would not order from this site again unless I couldn't find it anywhere else.
By Frank
my only two problems with the whole experience what are how long it took for me to get my tools I was promised they would be there within 5 days ended up taking over two weeks... And my table saw stand which I paid over 300 dollars for was slightly damaged whether it be from ups or whoever handle it I was slightly disappointing as well
By Doreen L.
