Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,355 reviews
My Supplement StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MySupplementStore.com stands for commitment, service, knowledge and dedication to our #1 asset, you the customer. In September of 2009 we purchased MySupplementStore.com from the original owner Joshua Smith. Since 1999 we have been serving customers in our brick and mortar stores. We are not just an online supplement store. We pride ourselves on great prices, great service, and a very knowledgeable staff. Our employees receive regular training on the newest products so we can answer all of your questions. Our customers always come first and we will go the extra mile to make you happy.
My Supplement Store (mysupplementstore.com) has 2,355 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,355 approved reviews, newest moderated first
I ordered a supplement early December and have not received my order yet!!
By Dawn
Response from My Supplement Store· Jan 10, 2022
Hi there. I apologize for the delay, but the product you ordered has been on a backorder through the manufacturer. Please contact our customer service team at 1-877-505-1777 for further information and help. Again, I apologize for the delay and inconvenience.
I haven't received the product yet to review.
By JAMES E.
Response from My Supplement Store· Jan 10, 2022
Hi there. I apologize for the delay, but the product you ordered has been on a backorder through the manufacturer. Please contact our customer service team at 1-877-505-1777 for further information and help. Again, I apologize for the delay and inconvenience.
Quick deliver, very pleased, as advertised
By GREGORY C.
They have really great customer service. The products are great and arrive in a timely manner. I would recommend them to friends and family looking for quality supplements.
By TheAlchemist
It has been a month and I still haven't received my order. That doesn't bother me as much as the fact that I was the one that had to reach out to get updates on why my order has been delayed. I still respect the company and its customer service, but I would have appreciated more proactive support. Will still shop here again.
By John
Response from My Supplement Store· Jan 4, 2022
I do apologize about the lack of communication. We have been doing our best to reach out to all of our customers about their orders.
Excellent products and service! Keep up the good work!
By Dalibor C.
I bought a preworkout and they took my money but did not send me the product it just says failed but my money is gone from my account
By Marcus H.
Response from My Supplement Store· Jan 3, 2022
Hi Marcus. I apologize for the inconvenience. For more information, please contact our customer service team at 1-877-505-1777
I made my order on November 8th 2021. I knew there was a delay but it’s been over a month and a half and I still don’t have the products I purchased. There has been no communication from the company except emails to buy more products. I just would like the ones I purchased. I spent over $120.
By Sherri R.
Response from My Supplement Store· Dec 17, 2021
Hello Sherri. One of the products you ordered has been on a backorder through the manufacturer due to an ingredient shortage. You have been placed on a pre-order list, so once the product comes back in stock, we will ship it out to you. If you would like further information, please contact our customer service team at 1-877-505-1777.
