MV.HealthReviews of mysteryvibe.com

Response from MV.Health· Sep 2, 2018

Hi Chris, You ordered Tenuto which is currently still only available for pre-order and has an estimated shipment date of early September. Sorry for any confusion the message asking you to review our service and the product caused - it's an automated system so unfortunately it got sent out by mistake. Please feel free to edit your review once you have received the product to reflect what you thought of it. If you have any other questions or want to speak further please feel free to reach out to me directly on [email protected] - Rachel x

Response from MV.Health· Aug 10, 2018

Hi Jay, You ordered Tenuto which is currently still only available for pre-order and has an estimated shipment date of late August/early September. We sent out an update about your order earlier this week. If you didn't receive it please get back to me with your email and we can look into why you didn't receive it. Sorry for any confusion the message asking you to review our service and the product caused - it's an automated system so unfortunately it got sent out by mistake. Please feel free to edit your review once you have received the product to reflect what you thought of it. If you have any other questions or want to speak further please feel free to reach out to me directly on [email protected] - Rachel x

Response from MV.Health· Sep 17, 2019

Hi David, You ordered Tenuto which is currently still only available for pre-order and has an estimated shipment date of late August/early September. We sent out an update about your order earlier this week. If you didn't receive it please get back to me with your email and we can look into why you didn't receive it. Sorry for any confusion the message asking you to review our service and the product caused - it's an automated system so unfortunately it got sent out by mistake. Please feel free to edit your review once you have received the product to reflect what you thought of it. If you have any other questions or want to speak further please feel free to reach out to me directly on [email protected] - Rachel x

Response from MV.Health· Sep 17, 2019

Hi Will, You ordered Tenuto which is currently still only available for pre-order and had an estimated delivery of late August. The current estimated shipment date for Tenuto is late August/early September, but as soon as we know the exact date we will be in touch with everyone who has ordered to let them know when to expect it. Sorry for any confusion the message asking you to review our service and the product caused - it's an automated system so unfortunately it got sent out by mistake. Please feel free to edit your review once you have received the product to reflect what you thought of it. If you have any other questions or want to speak further please feel free to reach out to me directly on [email protected] - Rachel x

Response from MV.Health· Sep 17, 2019

Hi Matthew, you ordered Tenuto which is currently still only available for pre-order which had an estimated delivery of late August. The current estimated delivery date for Tenuto is early September, but as soon as we know the exact date we will be in touch with everyone who has ordered to let them know when to expect it. Sorry for any confusion the message asking you to review the product caused - it's an automated system so unfortunately it got sent out by mistake. Please feel free to edit your review once you have received the product to reflect what you thought of it. If you have any other questions or want to speak further please feel free to reach out to me directly on [email protected] - Rachel x

Response from MV.Health· Sep 17, 2019

Hi there, you ordered Tenuto which is currently still only available for pre-order. The current estimated dispatch date for Tenuto is early September, but as soon as we know the exact date we will be in touch with everyone who has ordered to let them know when to expect it. Sorry for any confusion the message asking you to review the product caused - it's an automated system so unfortunately it got sent out by mistake. Please feel free to edit your review once you have received the product to reflect what you thought of it. If you have any other questions or want to speak further please feel free to reach out to me directly on [email protected] - Rachel x

Response from MV.Health· Sep 17, 2019

Hi JD and Lisa, thank you for your feedback and sorry to hear you have had trouble using Crescendo. We are always trying to make Crescendo as easy to use as possible, so we will definitely take your feedback into account - we have recently added clearer buttons to the most recent batch, so that it is easier to turn on and off. Also, you may have already watched it, but we have made a very basic step-by-step guide on how to use Crescendo as well which will hopefully make it seem less complicated to use - check it out here: https://www.youtube.com/watch?v=itjt-xgbSpU. If you have any other feedback at all, please feel free to get in touch with me directly at [email protected] - Rachel x

Response from MV.Health· Sep 17, 2019

Hi Shawn, thanks for your feedback and sorry to hear you had such a negative experience with getting your Crescendo fixed. We now have a much better customer service system in place and respond to every customer email that comes in, so I can assure you that your experience won't be repeated going forwards. Hopefully your replacement works find and if you have any other feedback or questions please feel free to reach out to me directly on [email protected] :) - Rachel x