I️ had one problem
I️ had one problem. Therapetic’s letterhead, my doctor, and his license resolved it. Thank you!
By Anne
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 10 years, TheraPetic® Healthcare Provider Group has been the trusted nonprofit network for Service Dog and Support Animal documentation across the United States and Canada — serving over 50,000 individuals since 2016, all with pricing that has never increased.Founded by Dr. Patrick Fisher, PhD, NCC, whose doctoral research validated support animal intervention for anxiety, TheraPetic® operates as a network of 11+ independently incorporated 501(c)(3) nonprofit organizations. Every evaluation uses HIPAA-compliant clinical assessments reviewed by Licensed Clinical Doctors — not a chatbot, not a form, not an algorithm.Our three-step process is designed to be fast, compassionate, and clinically sound: complete a free 3-minute anonymous screening, receive an instant review, and get your documentation the same day. No unnecessary hoops. No hidden fees.In 2026, we're proud to mark our 10-year milestone with the launch of TheraPetic® App 3.0 — available on Apple App Store and Google Play — bringing our full documentation platform, HANK AI assistant, and client dashboard directly to your phone. We also launched a fully redesigned client experience at go.mypsd.org, making it easier than ever to access, manage, and renew your documentation.We're not a subscription service. We're not a tech startup. We're a mission-driven nonprofit that has spent a decade earning the trust of real people navigating real challenges with their animals. Every review on this page reflects someone whose life we were honored to be part of.Questions? Reach us anytime at [email protected] or visit mypsd.org.
mypsd.org (mypsd.org) has 188 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
188 approved reviews, newest moderated first
I️ had one problem. Therapetic’s letterhead, my doctor, and his license resolved it. Thank you!
By Anne
My experience with Therapetic was fast and easy. And traveling with my pet without any worries is comforting. So thank you!
By Barb
Trusted and useful source for this capability.
By Clayton
Last year I would have given 5 stars, but this year, when I renewed, the website was not working properly. Had to contact therapetic twice to get the issue resolved. And still, the website is not updating the records. SOmeone needs to check the website and make sure it is running properly. Other than that, all is good. Form letters are great and get the job done.
By Al
They were so awesome to work with and very helpful!
By Katie
Therapetic was a very secure, trustworthy, and informative website that assisted me with designating my dog an Emotional Support Animal. The documents, tags, ID card, and collar came in the mail very quickly and the items are very professional. Thank you!
By Heather
Great customer service, easy platform to work with, I’m very happy with the experience overall thanks!
By Sophia
Easy process. No issues renting my house with my pups at all
By Shellie