Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
513 reviews
MyProjectorLampsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Projector lamp supplier for the United States and Wordwide. Projector lamps available for front DLP and LCD projectors and rear projection televisions (RPTV). Projector lamps are guaranteed free for 180-Days, visit our information section to learn more about projector lamps and rptv lamps.
MyProjectorLamps (myprojectorlamps.com) has 513 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
513 approved reviews, newest moderated first
I was impressed with knowledge of the customer service rep I spoke to on the phone. Answered all my questions and got the lamp I needed. I would buy from MyProjectorLamps.com again. Great service all-round.
By Rebecca S.
Originally when ordered was told it was 3-5 business days no problem. I called 10 days later for update and was told sorry you will have it by Friday now its Friday and they suddenly have it in their hands and I will have it on Saturday?? No thanks just send me a refund I will order from one of the other 100 places on line, you had your opportunity.
By Jeremy F.
Response from MyProjectorLamps· Aug 6, 2020
Jeremy, we agree with you whole heartedly and apologize that your order took longer than expected. In this new age of e-commerce, consumers should expect orders to be shipped in under 2-days or less. Our system is set up to send automatic updates when an order falls off schedule. We are sorry that those were missed. To make this right, I would like to offer you a significant discount in hopes that we can earn your business back. As a small business, we really appreciate your feedback as it helps us improve our service delivery to future customers. Your comments have been heard loud and clear, and we will strive to do better. We are an extremely accountable company. We take pride is making sure our customers are satisfied.
Excellent customer service!
By Anne H.
Wasn’t sure exactly what bulb I needed, but their staff was super helpful. Got my replacement bulb within a few days and movie night was back on track! Thank you!
By Danielle C.
Low prices, awesome service and fast shipping!
By Noel H.
I had a burnt bulb and was given a recommendation by my neighbor. The order shipped quickly, and they provided me with the best customer service and pricing. Movie night back on!
By Juan D.
Placed order for my projector bulb on Thursday 5/28/2020. Received an email the following day stating my bulb had shipped and provided a FedEx tracking number stating it would be delivered on Monday 6/1/2020. Called the customer service line who looked at the order and placed me on hold to talk to the warehouse. Came back on the phone shortly after and stated that they were out of stock on the bulb and had to order it from the manufacturer. Stated because of the oversight they would overnight it when it arrives in approx a week. Stated to cancel the order.... I wounder how long it would have taken this company to be proactive and let me know that my bulb was not in stock like they previously stated in the shipment email. Had someone taken the responsibility I probably would have continued with the overpriced bulb. Found the same $138 bulb on amazon for $87. Glad you screwed up and I kept looking. Edited: The tracking information you sent me upon purchase stated the bulb would arrive on 6/1/20. If your intention was to take 4 days longer instead of the date that you and FedEx told me then you should have been upfront and honest. It sounds great in your reply but unfortunately your reply is misleading others who are considering purchasing from you. Would you like me to post the email with the tracking number and the date it was supposed to arrive? I would be happy to but I don't think it would help your business any.
By Adam G.
Response from MyProjectorLamps· Jun 2, 2020
Hey Adam! Thanks for the feedback. As you mentioned, the order was placed on 05/28/2020 and with your FREE FedEx Ground service, delivery takes approximately 5 business days. With those expectations in mind, your lamp would have arrived around 06/04/2020. Truth be told, at the time of purchase, we ran out of stock but as you found out through our sales support staff, we upgraded your order, so that your lamp would arrive 06/05/2020. On my behalf of our team, I apologize we were not more transparent with the behind the scenes leg work. We should have been more clear that your lamp would be arriving 1 day later than expected. We strive to keep our stock levels on the website so our customers know exactly how many units we have in stock. Important: We strongly advise not purchasing a lamp from an Amazon vendor. The lamps sold on Amazon are copy-cat/knockoff lamps, with no branded parts. Please ensure you read the customer reviews before making a purchase on Amazon. Your order has been refunded in full and a receipt has been emailed to your attention.
I ordered a lamp for my HC4000, and then waited and waited - - no notice of shipment, and after 3 weeks, I emailed to cancel my order as nothing had shipped. I got a very large email back, loaded with something purporting to be correspondence/tracking etc. 3 days later it arrived - it lights up for about 15 seconds, then shuts down with a lamp fault! Not worth the hassle to send it back - straight into garbage bin, and found a differing supplier that sent a lamp that WORKS.
By Paul M.
Response from MyProjectorLamps· May 19, 2020
Invoice 1303042 was paid for on the evening of November 4th. The item was not in stock, but was shipped out with complementary upgraded Express service on Nov 11th. Package was delivered on Nov 13th. This was shipped 5 business days after purchase, not 3 weeks as the customer implied. Canada Post Track: 8813687482394630. We have had no correspondence about a faulty lamp from the customer; this is the first we have heard of their projector issues. When a projector shuts down, it is important to troubleshoot different issues: projector lamp, operational fan, clean filter, etc. We have a technician at our company that can help the customer go through the various issues. We offer a 6-month warranty should the product become faulty. We have been selling this projector lamp for 10-years and it remains one of our top sellers. Therefore we believe the customer may not have troubleshooted correctly, or perhaps his lamp was damaged during the shipping process. It is impossible to diagnose the problem as the customer said he threw the lamp in the garbage bin.
