MyPillowReviews of mypillow.com

I was very disappointed with my slippers. It hasn't been quite a year since I received them. The outside sole of my left slipper has split 6 inches and another 2 inch split on the same side. I have only wore my slippers inside. The leather tie on the other slipper unglued and had to be seen back on to tie it. That same leather tie has split.

Horrible Customer service

I am EXTREMELY disappointed in my purchase of these slippers. Size 6 would have definitely been too small, but the size 7 I received is too big. Even when I put on a pair of thick 'cozy' socks, these slippers slide off my heel which I know will cause a blister. In addition, I am 70 yrs. old and because of the way they fit, they are potentially dangerous. Very, Very disappointed!! I consider them 'defective' because of the poor sizing. I have worn size 7 since I was 16 yrs. old. When I contacted them, they couldn't care less. I thought 'Mike' was a Christian. SHAME on him for selling badly sized items and then dismissing the customer.

I have never been more disappointed in a company or customer service. I ordered a mattress and foundation from My Pillow. We received the foundation in defective condition. First of all, the parts were not contained and were all over the box and several were missing. Secondly, It did not fit together right, even after watching their video. We decided to rigged it so we could go ahead and use it since I didn't have a bed, having already sold mine. When we attempted to put the slats on, they were about 1 inch too wide for the foundation and 5 inches to short lengthwise (the slats were encased in material). I called their customer service and was asked to send pictures, which I did. They sent an email telling me I could donate the topper, which is not the problem. I called them and spent several minutes waiting, just to be told that they would send a new foundation out. We are in our 70's and live in a townhouse which has 3 floors and FedEx delivered to our garage. We had already carried the box up and were not interested in doing that again. We asked for a refund and they could come get the other one if they so desired. This was their solution: Feel free to donate it to a charity and get a receipt to send to them before sending a refund. I asked: Why would I take all that part, carry it down three floors, rent a truck and take it to a charity for their opportunity to deal with a defective platform foundation, which they will just have to dispose of? The answer: That is what Mike wants and they will take it. That is just ridiculous. My Pillow claims to have the best customer service on earth, yet they don't listen nor understand what the customer is needing when it was their fault the problem existed in the first place. We have given up and have held the foundation together the best we could with braces and our own screws (many were missing from them), cut the slats down to fit the bed and have placed the mattress. This truly is ridiculous and so uncaring by this company and I would NEVER recommend them to anyone, ever. These are the kind of people that make Christians look bad to the world. My Pillow, you should be ashamed of the way we have been treated.

I am shocked at how terrible this experience has been. We paid $110.17 for two pillows. Not only are the pillows terrible (extremely lumpy with snags in the fabric), but the customer service has been even worse. The pillows arrived with snags in the fabric and the filling is extremely lumpy (see photo). Customer service says that because of the snags we can exchange, but the fact that we also want to return because of how lumpy the pillows are means that we will have to pay for return shipping. Here’s what they said regarding the lumpy pillows: “All of our pillows are filled with shredded foam they are going to be lumpy to the touch. Per the terms and conditions you agreed to on returns the customer is responsible for the return shipping cost if you are not 100% satisfied with your purchase for ANY reason within the first 60-days.” Horrible experience.

I'll NEVER buy anything from my pillow!!! I'm So sick of the commercials that come on 20 Times a night within a 4 hour period!! I've heard from friends that the pillows Suck and Over priced anyway. I guess that's why you can afford All the commercial time. MAYBE you could lower your prices if you would Relax on spending All that money on the SAME aggravating commercials.

Got my slippers this past summer. Loved them. However, just 8 months and the sole is splitting on the bottom where it meets the side. So disappointing. I love be feel but I need slippers to last more than 8 months.

I received my slippers fir Christmas. They squeezed my feet even though I got wides. They felt like walking on boards with fur on top. You can't just slip them on because even though I have the short back version it turns down. It feel like cardboard is in the back. They also come off my feet as I'm walking. A very poor design.