Ron always gives personal attention....
Ron always gives personal attention to my questions and gives outstanding quick service on orders. This is my third year ordering from Ron and he is my preferred pond chemical supplier.
By Steve
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
117 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are devoted to offering natural products to enhance your pond.
My Natural Pond (mynaturalpond.com) has 117 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
117 approved reviews, newest moderated first
Ron always gives personal attention to my questions and gives outstanding quick service on orders. This is my third year ordering from Ron and he is my preferred pond chemical supplier.
By Steve
Helpful and quick customer support. They did really care about my individual order and making sure it got delivered and installed right. Very helpful instructions too!
By Elliot A.
Fast shipping. Good customer support with people who speak very good English. Informative and knowledgeable.
By Charles A.
The pond fountain is better than others since it floats on the surface but the spray is very weak. I will probably buy a second one for the other side of the pond but wish the spray was stronger
By Anne
Response from My Natural Pond· Apr 5, 2026
Hi Anne, I just saw your four-star review, which I guess was generous given you aren't happy with the pump performance. There may well be something wrong with the set up. Can you please send me a 20-30 second video of the pump and how you set up the panels to my cell at 760-716-5542. Please take this in full midday sun around 11 am to 2 pm. I am sure we can improve the performance. Kind regards Ron
Ron is very easy to work with and the product is awesome!
By Chris K.
Exact product I needed. Easy to install. Fast service.
By Tom K.
Going through their website and finding what i needed was easy. Product information was helpful, too. Shipping was excellent. Fast and secure, as shipping a 1 gallon bottle across country without leaking is not always easy. I will come back to this store for sure
By Joanne M.
Very good experience. Item works great.
By Michelle P.