MymedicaloutletReviews of mymedicaloutlet.com

I’ve purchased 2 DeVilbiss oxygen concentrators and both had to repaired after a very short period of use. One was new and needed repair after 18 hrs of use and the other was refurbished and needed repair after 20 hrs of use. Don’t buy the garbage they sell.

Purchased both a stationary oxygen concentrator and a portable oxygen concentrator from these folks. Less than 25 hours on the portable concentrator and it would not work on battery power. Received approval to send back for repairs. Returned item in August of 2022. Made one phone....person was not even slightly concerned. I got the excuse there is a shortage of parts nationwide. Sent several e-mails, half of which were never answered. We're coming up on one year and I have heard nothing about my concentrator. Per the manufacturers website, there is a portal to follow up on repairs. I went thru the portal and was told my item was never received by the manufacturer??? I'm out $2,000. Sad when a company that supplies medical equipment to keep people alive could care less about their customers.

Ordered $100 of CPAP products to qualify for free shipping and the product never arrived. They shipped via USPS and take no responsibility for it. I contacted them twice via email and once via phone and they just refuse to take any responsibility at all. Would not replace product. Wouldn't even give me a discount on replacement product. I'm out the $100 and have nothing to show for it.

Customer service ? Poor as can be. What service? They refuse refunds and ship poorly and take no responsibility for anything. Buyer beware. This is the worst online company we’ve ever experienced. They get two things down and we know they could care less!

Customer service is excellent. Bought a refurbished oxygen concentrator vs new to save money. Product is excellent, looks almost new, and works perfectly. Shipping was fast and product was packed well to prevent damage. Highly recommend My Medical Outlet.

this online disaster of a medical supply outlet should just go out of business. They do not know how to handle customers and are very poor in speaking over the phone. Do not even think about ordering from them as its a headache. no way shape or form would my family and I recommend this dump of a business!!

Very poor customer service over phone and by email. Long drawn out process to complete a refund for product they sent which was poorly is packaged and delivered damaged which they blamed ups and took no responsibility. Very unreasonable management difficult to work with and they do not want to give a full refund on a product was never used. Very unsatisfactory experience. not one rep has apologized for their incompetency. Will ask others to stay away and never patronize this business.

I have used My Medical Outlet two times for my CPAP supplies. Their prices are always less than any competitor and items are shipped next day with about 3 day delivery time.