Tuesday, November 10, 2026 · Customer reviews of US businesses
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1,726 reviews
INNOVOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,726 approved reviews, newest moderated first
I reported a 1 star on the delivery of my INNOVO product. I am glad to share with you that I received my refund in 1 or 2 days after mailing back the product. I am very impressed that my refund came so fast. Thank you
By M B.
Four weeks into my programme my shorts stopped transmitting the electrical impulses. I called the 0800 number and Marina walked me through several checks before agreeing that Innovo should replace the faulty equipment. Marina made the whole process easy to follow and was able to make a quick decision and then act to sort my replacement shorts as quickly as possible. Great follow up service and well trained staff who do what they say they will do. Thank you Marina, and thank you Innovo.
By Neil J.
Good experience first time I used it. After two day use I stopped for two days due to low back pain from chronic sciatica. I just need to get used to it more slowly due to my age.
By Aileen F W.
I made a mistake on size when I ordered from Innova so was a bit anxious when I rang to ask if I could exchange to a smaller size. I needn't have worried! I had an online chat with "Ellen" who responded quickly, clarified my size, then address, and to my delight confirmed she would send a replacement. For this excellent service there was no charge. I am SO impressed with such excellent customer service and now fully expect the results on my pelvic floor to be equally outstanding! Highly recommend this company.
By Cecilia
No complaints about customer service. However, the Innovo was torture in my opinion. While trying to reach somewhat close to minimum intensity settings, the electrical pulses were extremely uncomfortable, even painful. I felt like I was being hit by a taser.
By Beverly
Response from INNOVO· May 20, 2021
Hi Beverly, I am sorry that you have found the device painful. We have found the level of discomfort to be very individual - however typically if someone feels pain initially we suggest to decrease the intensity to a very low level and increase over the course of days and then weeks to the prescribed intensity while the body acclimates to the feeling. We also recommend running through a troubleshooting session with a member of our customer service team over the phone to ensure the device is working optimally with the appropriate fit and usage. Our team can be reached toll free at 833-891-6369. Kind Regards, Erika
I started using my innovo with an open mind, I had warning signs on the controller on using the shorts, I realised the pads on my legs weren’t in proper contact with my skin , having thin legs has its downsides, I gently tied thin scarves around my legs, result, no more warning signs, I’m about to start my third week using innovo shorts, the sensation is odd, but I soon got used to it, one thing I found when putting the shorts on, the spray is so cold, it’s a bit of a shock to the system. I pull them on quickly, I shall continue with innovo for the recommended 12 weeks , it’s become part of my evening routine, I’m looking forward to completing the course, my bladder problem isn’t too bad, I’m hoping to correct it before it deteriorates further. I can’t say if it’s worked yet, as I’m only a short way into my innovo journey, Jane Lincoln
By Charles
The shorts are loose at the legs. It makes connections harder to keep and maintain.
By Celia R.
Response from INNOVO· May 20, 2021
Hi Celia, The fit of our device is very important to ensure you are maximizing the effectiveness. Please contact our customer service team toll free at 833-891-6369 when it is convenient for you to run through a trouble shooting session with them. If a smaller size is necessary they will gladly replace for you. Kind Regards, Erika
Product arrived but did not work! A new set of leads was sent- but still not working. Returned immediately with proof of posting 20/4/21. Denied having received it until told them the item had been signed for on 28th April. Agreed to a refund on 12th May! Told to wait 5 business days. Rang on 20th May- 8 days after and still told parrot fashion that wait 5 days. Now getting it through disputed transactions with my credit card company
By ajay V.
Response from INNOVO· May 20, 2021
Dear Ajay I am sorry to hear your refund was not processed in a timely manner. I have checked our records and I see the refund was processed on the 12th of May, it should not take this length of time to appear in your account, I would suggest reaching out to your bank to see why there is such a delay. I will arrange for customer care team to reach out and provide the refund transaction from our bank, this should help speed things along with your financial provider. Kind regards Christina
