myfreebird.comReviews of myfreebird.com

Response from myfreebird.com· Feb 11, 2026

Hi Nikola, We’re genuinely sorry this experience felt frustrating. That’s never the intention. Our refill option is part of a discounted bundle that’s clearly presented at checkout, and it can be canceled at any time. Once an order moves into fulfillment, we’re unfortunately not always able to stop shipment in real time, even if cancellation happens shortly after. We understand how disappointing that can feel. We do offer multiple return options to provide flexibility, including a partial refund option that does not require sending the product back. That said, we hear your feedback about return shipping and appreciate you sharing it. We’re continuously working to make our subscription and return experience clearer and easier for customers. If there’s anything further we can review for you directly, please reach out to our support team and we’ll be happy to help. — The Freebird Team

Response from myfreebird.com· Feb 11, 2026

Hi Heather, We’re so glad to hear that the shaver has made self-care easier for you, that truly means a lot to us. Thank you for sharing that. Replacement blades can absolutely be purchased directly from our website without enrolling in a subscription (https://www.myfreebird.com/collections/all). The refill program is optional, and customers can choose a one-time purchase instead. If your friend would like assistance canceling the subscription, they’re welcome to reach out to us at [email protected], and we’ll be happy to help right away. We also appreciate your feedback about making replacement options easier to find on the website. That’s helpful input, and we’ll be sure to share it with our team. Thanks again for your thoughtful review. — The Freebird Team