Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
357 reviews
My DollfySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
My Dollfy (mydollfy.com) has 357 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
357 approved reviews, newest moderated first
Le encantó a mi esposa
By Byron S.
Response from My Dollfy· Jun 25, 2026
Muchas gracias por compartir esto con nosotros. Nos sentimos realmente honrados de recibir comentarios como el suyo. Sus palabras nos motivan a seguir creciendo y esforzándonos cada día para crear regalos aún más significativos y especiales para nuestros clientes. Gracias de corazón por su apoyo y confianza.
Similar to the previous reviews, we placed an order for a custom mobile on January 7, 2026. Two months and many emails later, we still have not received our order. We have received may status updates that contradict each other, but ultimately have not received a tracking number nor can we reach the company as they are “celebrating the lunar holiday” which was over a month ago. Trying to figure out a way to get a refund.
By customer
Response from My Dollfy· Jun 25, 2026
We sincerely apologize for the frustration and disappointment this experience has caused. We understand how upsetting it is to wait so long without clear updates, and we are truly sorry that we did not meet your expectations. We sincerely apologize for the frustration and disappointment this experience has caused. We understand how upsetting it is to wait so long without clear updates, and we are truly sorry that we did not meet your expectations. We are committed to improving our communication and service moving forward.
I placed my order DECEMBER 7. Today is March 14. I still have not received my order and now they have stopped replying to my emails.
By elayna M.
Response from My Dollfy· Jun 25, 2026
We also very sorry for our slow response time during that period. Due to staffing changes and an unusually high volume of emails, we were unfortunately unable to respond as quickly as we should have. If you are still experiencing any issues with your order or have not received the assistance you need, please contact us again and we will be happy to help resolve the situation. We truly apologize for the inconvenience and appreciate your patience and understanding.
I placed a custom order on January 4 and nearly three months later I still do not have a ship date or tracking information. While I understood upfront that a custom order would take time, the biggest issue has been the extremely poor communication throughout the entire process. At one point I was told my order was ready to ship. After that, I received no tracking information and no follow up. Instead, I received automated messages and shifting explanations about delays. Most recently, the company blamed the Lunar New Year holiday, even though the holiday ended weeks ago and my order had already been in progress long before that. I have reached out multiple times through email and even received a response on Instagram, but each time the response is the same. Apologies with vague statements like “preparing for shipment” or “tracking will be sent in a few days.” Yet no actual ship date or tracking number has ever been provided. Waiting for a handmade item is one thing. Being left in the dark for months with inconsistent updates is another. At this point the lack of transparency and accountability has been extremely disappointing. If communication had been clear and honest from the beginning, this situation would feel very different. Unfortunately that has not been the case.
By Michelle
Response from My Dollfy· Jun 25, 2026
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment caused by the delays and, especially, by our communication throughout the process. We understand that waiting for a custom item is one thing, but not receiving clear and consistent updates is another. We are truly sorry that we fell short of your expectations in this regard. Your feedback is valuable to us, and we are actively working to improve our communication, transparency, and overall customer experience to ensure situations like this are handled much better in the future.
This company is ridiculous. I’ve been getting barraged with emails on the supposed “status” of my order for 12 weeks. Things like “mobile balancing can take up to 48 hours”, it’s been 3 months since I ordered…the baby I bought it for is over a month old. I’ve never seen a preview (but paid $39 for one) and still don’t have either of my orders. $500 for nothing so far and we are MONTHS into this ordeal. I’ve sent 14 emails at this point. Save your money.
By Steward F.
Response from My Dollfy· Jun 25, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by your experience. We understand how upsetting the delays and communication issues must have been, especially for such an important gift. We are truly sorry that we did not meet your expectations. If you have already received your order but are still experiencing any issues, or if there are any concerns that remain unresolved, please do not hesitate to contact us. Our team will be happy to review your case and do our best to assist you. Thank you for your feedback, as it helps us continue improving our service.
It looked very similar to the actual baby
By Xiomara R.
Response from My Dollfy· Jun 25, 2026
Thank you so much for your kind words. We are delighted to hear that the doll looked so similar to your little one. Creating meaningful keepsakes that capture those special details is always our goal, and we're so happy that you were pleased with the result.
The doll was perfect,and arrived on my mother inlaws birthday day during a difficult day with her recent passing it made my wife smile,it was worth the wait thank you.
By randy M.
Response from My Dollfy· Jun 22, 2026
Thank you so much for sharing this with us. We are truly honored that the doll arrived on such a meaningful day and was able to bring a smile to your wife's face during a difficult time. Knowing that our work could help celebrate your mother-in-law's memory means more to us than words can express. Thank you for your trust and support, and we're so glad it was worth the wait.
Really loved it . Made it feel like she was with us❤️
By Yesenia M.
Response from My Dollfy· Jun 25, 2026
We are truly happy to hear that the keepsake brought you such comfort and helped you feel close to her again. Knowing that we were able to create something meaningful and bring a little happiness to you means so much to us. Thank you for trusting us with such a special memory.
