DISH Network CorporationReviews of mydish.com

I was a Dish Network user for 12+ years. I became dissatisfied on 6/14/23 after numerous attempts to get my service back working and the issue has not been resolved to date. My first service call was on 5/28/23- I also have insurance with them for service problems. Exactly 4-5 calls later during a period of 2 weeks with on and off service a representative was scheduled to arrive on 6/13/23 ( this was the 4th representative to come out- however, this one DID NOT SHOW or did not call). I have literally spent hours on the phone with them doing all the things they request you do before they will send a representative out and my husband has spent hours coming home from work early to meet someone to work on our service! In total frustration I called today to cancel my service due to dissatisfaction with my service and I was advised not only would I not get any type refund because of no service for approx 14 days but I would also have to pay a termination fee of 280.00 dollars. The termination fee is because I had a new receiver that had to be replaced. I would gladly send it back but this did not matter. The new receiver only worked a total of 3-4 days. This is astounding. DISH NETWORK HAS NO CONCERN FOR THEIR LOYAL CUSTOMERS MUCH LESS NEW ONES- BEWARE!

If a "zero" rating was possible, that would be my more honest assessment. Signed up for DISH because of $400 MC "rebate" and my perception DISH network would do more thorough one app searches. My hopper went down, each and every time I used it, programming searches were more of an encumbrance than streaming, generally ease of use was more difficult. I called and cancelled offering to pay $186 to terminate contract. I immediately returned and received confirmation that all hardware had been received by DISH. Four Customer Service people all read me the same info from their sheets, refusing to either listen to my proposal or negotiate a contract settlement. DISH then proceeded to charge my Credit Card. DISH is NOT the way to go, folks. They have no idea of customer service in 2022. I'll now be spending every chance I get, in the future, to more fully explain my dissatisfaction with DISH, each and every chance i get, until the day I die.

Horrible company and service. Their service is triple the price of others that are better.

I ordered Dish Network satellite services, seeking a better value than cable tv. The first question I asked the representative was, “Can I get local sports channels with Dish tv services?” The answer that the representative gave me was YES. However, it turns out that Dish doesn’t even offer regional sports at all. This is clearly a breach of contract. When I called to get the services canceled, I was told that I would have to pay $480 cancellation fee. I tried to explain to Josh that I thought that it was unfair that I pay that amount since their services was misrepresented to me. To prove it, Dish advises that they record every call when customers order their services. I asked Jordan at x1112064 to review the recording, and he stated that they do not do that! What’s the purpose of the recording then? I would like Dish to reconsider charging me the $480 as they misrepresented their services that caused me to go with them in the first place.