Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,564 reviews
MyDiabetesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,564 approved reviews, newest moderated first
I did not expect to receive so many add ons for various products.
By AJ
Response from MyDiabetes· Oct 13, 2026
Hey AJ, Thank you for your feedback! We’re sorry to hear that the additional product offers were unexpected, and we appreciate you sharing your concerns as we work to improve your experience. 😊 Best regards, MyDiabetes Team
the step by step setup, the brake down of each step
By Norman
Response from MyDiabetes· Oct 12, 2026
Hello Norman, Thank you for your feedback! We’re glad you found the step-by-step setup clear and easy to follow. We designed the guidance to make getting started with MyDiabetes as straightforward as possible. 😊 Best regards, MyDiabetes Team
I DON'T HAVE DIABETES, BUT A WHOLE WASHLIST OF OTHER HEALTH ISSUES. I CAN'T COOK FOR MYSELF WHERE I LIVE...
By Wilma M.
Response from MyDiabetes· Oct 12, 2026
Hello Wilma, Thank you for sharing your situation. We understand that MyDiabetes may not be the right fit when diabetes management is not your primary need and you don’t have the option to prepare your own meals. The program is primarily designed to support people managing diabetes or prediabetes through tracking tools, diabetes-focused nutrition guidance, meal planning, and other healthy routine features. If you purchased a subscription and would like help reviewing your account or available options, please contact us at [email protected] and mention this review. 🙏 Best regards, MyDiabetes Team
The information in the app is dangerous with regards to the diabetes menus. The carb/protein and macro/micro nutrients are not designed with supporting a diabetics healthly blood glucose. They do not follow Diabetes Food Intake guidelines at all. I just wanted an app that could give me healthy, medically sound easy recipes with shopping lists. The recipes and lists are functional however without regard for effect on blood glucose. After several emails back and forth with MyHealth/MyDiabetes, I explained I did not use the app, just tried to familiarize myself with how it functioned and the information there within. I was interested in the recipes and lists, but they are not in accordance with all the diabetes nutrition courses I've taken. Just to look at the app, regardless of its functionality and quality costs you a month ($20 CDN) subscription. There are no free trials at all unlike most lifestyle apps. However, MyHealth did finally decide to refund HALF of the month and gave me some useless ebooks to download. Their customer service is pretty good, I'll admit, and likely because my complaint escalated. I do appreciate the $10 refund. Beware of buying apps from social media ads. Too good to be true.
By AJ
Response from MyDiabetes· Oct 12, 2026
Hello AJ, Thank you for taking the time to share such detailed feedback. We appreciate your positive comments about the assistance you received from our customer support team, and we’re sorry the nutritional content did not meet your expectations. MyDiabetes is designed to provide diabetes-focused meal-planning and tracking tools, but the recipes and nutritional information are intended as general guidance and are not a substitute for individualized medical or dietary advice. Blood glucose responses and nutritional requirements can vary considerably between individuals, so we encourage users to discuss specific carbohydrate, protein, and nutrient targets with their healthcare professional or registered dietitian. We also understand your concerns regarding the subscription. The applicable price, billing terms, and subscription conditions are presented during checkout before a purchase is completed. Refund requests are reviewed according to the circumstances and applicable purchase terms, and we’re glad our team was able to provide a partial refund in your case. We take feedback about the nutritional content seriously and will share your concerns with the appropriate team for further review. If you would like us to look into any remaining concerns, please contact us at [email protected] and mention this review. Best regards, MyDiabetes Team
easy to use and informative
By John
Response from MyDiabetes· Oct 11, 2026
Hey John, Thank you for your lovely feedback! We’re glad you find MyDiabetes easy to use and informative, and we’re happy to support you on your health journey. 😊 Best regards, MyDiabetes Team
Looking forward to starting
By Jeannie
Response from MyDiabetes· Oct 11, 2026
Hey Jeannie, We’re excited to be part of your journey toward better health! We look forward to supporting you every step of the way with MyDiabetes. 😊 Best regards, MyDiabetes Team
Easy to use.
By Kyle
Response from MyDiabetes· Oct 9, 2026
Hey Kyle, Thank you for your kind feedback! We’re glad to hear you find MyDiabetes easy to use, and we’re happy to be part of your health journey. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
Very good but too many extra offers - it's annoying!!!
By Kathi
Response from MyDiabetes· Oct 8, 2026
Hello Kathi, Thank you for your feedback. We’re glad you’re enjoying the app overall, and we understand that seeing too many additional offers can feel distracting. Please note that all add-ons are completely optional and are not required to use the core MyDiabetes service. We appreciate you sharing your experience with us 😊 Best regards, MyDiabetes Team
