Every person we talk to is polite
Every person we talk to is polite, understanding, and caring. We really appreciate everyone we've talked to.
By Brian D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As an open-to-the-public, not-for-profit institution, our unique focus is on you, the consumer. Our end goal is to provide service that's customized uniquely to you, backed by offerings that address all of your banking needs.
Consumers Credit Union (myconsumers.org) has 403 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
403 approved reviews, newest moderated first
Every person we talk to is polite, understanding, and caring. We really appreciate everyone we've talked to.
By Brian D.
CCU is a fantastic credit union. They have a great mobile banking service, easy to use, great customer service, and offer competitive interest rates for checking accounts.
By Michael R.
Overall I like CCU better than a bank. But their gateway to outside vendors for some online functions prevents me from giving them more than three stars. Their autopay system takes more than a month to deduct the first payment. They have other hicups as well. Their outside teller machine at volo, farthest from the building, gets finicky and refuses to accept a debit card, making me go inside for a simple drive through function.
By Oliver
How easy it is get access to information
By Nancy L.
I’ve been with them many years. Staff is always welcoming and very helpful!
By Elizabeth De La B.
Like everything they offer and the service is great.
By Emilia
Great website to let me handle my banking needs and friendly staff.
By JR
I've been with CCU for over four decades. Their customer service is reliably top knotch and their rates are always competitive.
By Lynn S.