lacking in details of how the shipment…
lacking in details of how the shipment is going which brings you some anxiety but the customer servive is good.
By Crow
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
39 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My Chess Sets is a global manufacturer and retailer for high quality, luxurious chess sets, handcrafted chess sets and other accessories. Offering the best tools to players of all skill levels!
My Chess Sets (mychessets.com) has 39 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 4 reviews with 4 stars · Clear filters
lacking in details of how the shipment is going which brings you some anxiety but the customer servive is good.
By Crow
UPDATE (July 9, 2026): Customer support reached out to me today and cleared everything up. They explained that they have a standard two-day processing policy for orders, which is why I hadn't seen an immediate confirmation. They have now resent my official order receipt and confirmed that my Handmade Luxury Chess Set is being processed and will ship out soon. I really appreciate the follow-up and the clear explanation. I'm glad the communication issue is resolved and am back to looking forward to receiving the set! —————- I ordered on Monday. Received no confirmation email or text message. I reached out to support on Tuesday and 2 days later still no response. Disappointed as I was really looking forward to the beautiful chess set. Hopefully they get back to me soon or I will need to dispute the charges and get my money back.
By Clinton L.
The chess set is very well made and of high quality. Courteous service and fast shipping. Thank you!
By Richard
Gravery was wrong and bad quality
By Zane L.
Response from My Chess Sets· Dec 22, 2024
Hello Zane, we apologize for the mistake made during the engraving process for your set. We made sure to send a brand new one to replace it.