My Chess SetsReviews of mychessets.com

If you are looking for a reason not to order from this site I recommend you read before you purchase. I was excited to receive my chess set after 2-5 days with the express shipping that the company adds to the order upon check out with no other options. After 5 days I decided to track my order and noticed I was never given a tracking number. The company does not advertise a phone number however they have a chat option. The response time is not immediate and takes hours if not days to get back. The company has not found a solution to my order and I am still waiting on a response. They offered to refund the Shipping fee of $19.99. They still have not located the issue and instead of sending me the order they offered a full refund instead. I obviously want the chess set or I would have never ordered. I most likely will not do business with this company again.

1 star is generous, but unable to give NO Stars. Ordered on 29th July as a gift for our son to mark his 50th birthday on 20th August. Delivery promised 5-7 days. On the 6 August we had heard nothing - not even and acknowledgement of the order - although the funds had been taken. After several days we received an apology by email, the explanation was that there had been a backlog on the board we had ordered, but that it was to be sent out within the next 2 days and a tracking number would be supplied. We asked them to send a photo so we could put it into our son's birthday card and they did, albeit a very poor image. They said they had got the dates mixed up and promised despatch in a day or so. On 17 August we wrote again as we had heard nothing. We complained about the Customer Service and said if we did not hear from them by 21st August latest then we would ask our card provider to action a charge back. We heard nothing and on 24th August we actioned the charge back. We had to fill in forms - very time consuming. Our account was credited temporarily, but we have to wait up to six weeks to be sure we can use the funds and our son is stil waiting for his gift. Every aspect of this transaction was really bad. Would not recommend.

I ordered on May, 2026, and I haven´t received it, yet. It was supposed to send to Brazil, but it never reached my house. They told me they could send to my son in California, and then after I waited forever, somebody else told me that they could send to my cousin in Florida, but I am still waiting. Terrible!!!

I ordered a luxury chess set 325$ supposed to be shipped within 5-7 business days. The deadline came and went with no chess set, and no explanation from them either. No email, no update, nothing. Since I needed it quickly, I asked for a refund. They confirmed they would process it, but I never actually received the refund. I followed up again to ask what was going on, and now I'm getting no response at all. Just silence.

BUYERS BEWARE! Customer service was unresponsive when I reached out to initiate a return. They only responded stating I could initiate a return and would be responsible for return fees, then did not respond afterwards on next steps for the return. The agent was very unprofessional and refused to initiate a return unless I changed my review to a 5-star so beware of other false reviews.

I was very disappointed with my experience with this shop and would advise potential customers to be cautious. I placed an order on May 6 and intended to give it as a present on May 31. The website stated that delivery takes 5–7 days, so I believed I had ordered well in advance. By May 16, I still had not received a tracking number, so I contacted customer support. I was told that the order had not yet been transferred to the carrier but would be transferred very soon. At that point, more than the advertised delivery timeframe had already passed. From then on, I contacted support almost daily requesting an update and a tracking number. Each time I received essentially the same response: that the order would be transferred very soon and that I should not worry. On May 16, the company also offered a $20 compensation payment for the delay. However, I never received it. I checked with my bank multiple times, and no such payment was received. Throughout this period, I was repeatedly assured that the order would arrive by May 31. However, on May 27, I was informed that delivery by that date would not be possible because the order had still not been transferred to the carrier. As a result, I had to request a refund because I would no longer need the item after that date. The most frustrating part was being reassured until the last moment that the order would arrive on time, only to learn a few days before the occasion that it would not. As of June 17, I have still not received either the promised $20 compensation payment or any refund. More than a month has passed since the order was placed, and not a single penny has been returned. Based on my experience, the advertised delivery timelines did not match what actually happened with my order, and customer communication did not provide accurate expectations about when it would be shipped.

My wife bought me a chess set for Christmas. They promised free shipping. Then we got a bill from FedEx. My wife contacted the company and they promised that they would take care of the FedEx bill. It is now Feb 21 2026 and FedEX is threatening us with collection. Most recent threat was in our mailbox yesterday. We will never do business with them again.

Awful experience from start to finish. The only redeeming factor that we ended up with a nice looking chess table albeit damaged. Firstly, took a month of chasing and false promises of shipping to finally receive the table. That's when more problems started. It arrived damaged. Dents in the actual chess board and a scratch on the bottom. It was quite clear from the shipping packaging that it was shipped with the dents not damaged during shipping. We were initially told that our only recourse was to make a claim with the shipping company. I pointed out that it was their responsibility to do that and that I needed to either return the board or get a partial refund to be able to go get it repaired. Only after a lot of back and forth, we reached an agreement on a partial refund. The other problem was some missing backgammon pieces, I was told they would be shipped immediately. After being promised a delivery again that didn't happen, the backgammon pieces were delivered but were an incorrect size for the board. I was told I was trying to scam them at this point! I sent a picture and they acknowledged that the pieces were incorrect and we agreed on a further refund rather than waiting for yet another delivery. All in all, a very painful process that went on for about 2 months from start to finish and involved lots of back and forth and delays to get resolution. The starting point was a lack of responsibility for making sure their customer receives a non-damaged product. It is between them and their shipping agent if it doesn't arrive intact.