We just got brightwheel
We just got brightwheel and it is great. Easy to use once you are used to it.
By Hadleigh
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
308 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Easy-to-use preschool & child care management software. Manage classrooms, observe students, collect tuition, communicate with families - all from one app!
brightwheel (mybrightwheel.com) has 308 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 81 reviews with 4 stars · Clear filters
We just got brightwheel and it is great. Easy to use once you are used to it.
By Hadleigh
I have found that Brightwheel has been super helpful! It allows me to communicate with the families quickly with a message or photo. I also really love the automatic invoice plans. It has made my life so much easier. The only downfall is the card transaction fees
By Ashley
It has definitely done a lot to update our check in system and payments. The parents are liking it alot with the updates but still trying to work out the kinks between working between the two locations. Communication is a little slow when needed questions answered.
By Laura
This is our first year using Brightwheel. So far there are many positives. The customer service is great, as I have had several questions but they have walked me through it expertly. There are a few features still to learn but so far we are excited about it. We love the messenger feature on it. It's a great way to communicate!
By Paula
The product is good but it's missing key features. For example credits on parents accounts are not able to be posted
By Jennifer
Easy way to communicate with parents. Like the look and presentation of it
By Chris
It could use some improvements, cancelling our paid subscription as there are a lot of things missing from it that I would like to see but will continue using the free version!
By Mandy
I love the product but there are some features I wish it had
By Racheal