MyAutoGuardReviews of myautoguard.com

When they called, I told them that I was in the doctors office and couldn’t talk but they ignored me and kept talking anyway. Very rude.

don't understand the rating on this business this place is terrible and fraudulent on how they sign you up . i'm a business owner , multiple companies and mark my word if you trust this shady company you are halfway retarded . they called me on my phone and left a message to call them . so of course i did . at first i was messy doing a technical field i know warranty are never good but he quoted me at 49.99 to start so i said i guess ill give it a try i told the rep my mileage on vehicle multiple times but they still take me through the process knowing this . so basically i completed the whole setup then the rep calls me back 3 minutes later after taking my money to tell me they don't honor my mileage amount . i thought like most people and figured no problem your all mistake just give me my money back and i'll move on . but then he remarked we don't give money back and i'm thinking it was your mistake not mine . but it doesn't matter im contacting BBB and every site that you can put reviews on this place is terrible and i guaranteed three quarters of there reviews aren't real . i'm a real customer and had terrible experience. thank God i used my american express .

That's companies by far a rip off I signed up for the policy back in January somehow they made a mistake and put my boyfriend's information on the policy I kept that policy for 3 months and finally can't sleep because it was the wrong information to updated I spoke to someone thinking that okay give them another chance thanks set me up with another policy and assured me that everything would be correct well the information was correct I finally got my name corrected but I kept the policy for another 4 months in my car sort of giving me problems the guy told me that it would be under a 12 point inspection and a 200 mi radius that's not what they're saying the policy was they work between two different locations one in California and I'm assuming that they're claims department was in Jacksonville Florida from managers to the customer service no one was accountable for their actions they denied the claim and tried to blame it on me as if I would have signed up for a thousand Mile policy absolutely would not have even if someone dropped a ball it should have been accommodated for their mistake I spoke to several managers there . Spoke to the manager named Robin and several othe do callec DRY managers everybody wanted to SEND ME BACK TO CUSTOMER SERVICE WHICH IS A LOT OF PEOPLE THAT YOU CAN'T EVEN GET ONE NAME AND GO BACK AND HOLD THEM ACCOUNTABLE FOR THEIR ACTIONS BECAUSE EITHER THEY'RE NOT WORKING THERE ANYMORE THEY'RE NEVER BEEN HEARD OF OR WHATEVER EXCUSE YOU NAME IT I GOT IT. no accountability at all there was nothing that they said or did to try to accommodate their mistake for their mistake from the first time I should have caught on but thinking that I could still utilize them if I needed them is what I thought absolutely wrong run and run fast this place is a ripoff and when it comes down to accountability don't expect it mistake was not doing my research or I chose these horrible people that they call a company if I could stop one person from you than this service pay attention this may help you WHILE THEY'RE GOING TO DO IS TELL YOU THAT THEY DON'T WORK IN THE SAME DEPARTMENT AND THEY'RE IN JACKSONVILLE FLORIDA AND ALL THEY DO IS THE CLAIMS WHICH SHOULD NOT BE THE CASE ONE SHOULD BE ABLE TO TALK TO THE OTHER TO KNOW WHERE THE MISTAKE WAS MADE NOT THE CUSTOMER GETTING TO RUN AROUND AND LOSING MONEY AT THE SAME TIME DISGRACEFUL especially that team out of Jacksonville that so-called said they're the claims department ridiculous that's who I'm really holding accountable because even if the contract was written wrong it should have been their job their duty is so-called customer service people to reach out and see where or who made that mistake and hold them accountable not the customer who's out so much money for fake promises and given my customer service that apparently they are so called Jacksonville team of losers didn't care to talk about every time I got into a conversation I was transferred to someone else I spoke to someone named Robin Alicia so many so many others someone named Mr Lopez the list goes on and on but just know no one deserves to be treated like that not even an apology I had to tell a lady you don't think that's wrong it was actually was already ready to respond I do customer service also and I would never treat their customer like that ever so you better run and run fast wouldn't wish that on anyone and I don't care who comes back with some type of rebuttal speak nothing but facts if you're going to come back with her bottle but the contract that you guys was okay receiving but no accountability for nothing else might be taken but no actions taken a bunch of cracker Jack box loser ass people sitting behind the desk looking down at people who pay their money for services for the just in case I'm almost that I wasted 7 months on

Your company is very dishonest. I talked about my pick up truck coverage and I said I’d have to think about it and they said OK and then they called me back later and asked me what I thought and I talk to him and then they said is there any other vehicles that I might want to cover and I said we do have another vehicle here but it’s my wife’s and I think that I’d rather not do that now and they said we can do that for $49 and I said no let’s just wait. I’m not gonna do anything with my wife’s vehicle. That was the end of that phone conversation the next day I called to cancel two reasons I’m going to sell my truck and I don’t need it and they said that would be OK, but I have to write a letter and put it in the email and yada yada and on and on instead of just taking me off and stop the charges moving forward. I tried to call again with the same explanation that I have to send an email and a letter asking to get my policy canceled. I said I want my charge is taken off. I did not want it. I called the next day and you said they cannot be taken off moving forward a few more days I got my credit card bill not only did I get charged for the F150 truck but then you slip it in on me. You charge me another $49 for my wife’s car, which I never approved and I think that you’re being dishonest, I think your company is being dishonest and anybody I talk to or do any rating. I will never ever have a good thing to say about this company the way you handled it you’re a scamming company and I don’t think you’re out for the customer’s best. I’m still trying to get this resolved if I have to get legal action, I will. It’s as simple as that you can’t treat people like this. It doesn’t work not in America. You have a great day.

I tried to cancel my policy by email they said they get back to me in 24 hours it have been three days and no response had to cancel my deit card and order another to stop payment

The process of talking with a vendor was easy then gathering a good package for you was OK but when I experience a problem doing the process, I told them to wait and I’ll get back with them. Before I could get back with them, they already charge my bank For the down payment of this auto warranty.

You took my September payment out twice

This is the worst experience I have ever had filing a claim on our customers behalf for repairs. We deal with a lot of extended warranty companies, some good, most bad, but this has been the absolute worst. All we got was a month long run around with no answers until finally, almost everything was denied. Terrible customer service with no answers, and no way to speak to anyone in management. When I messaged the CMO on Linkedin with a legitimate complaint about his company, he blocked me rather than address it. Run as far away from this company as possible. Do not trust your auto extended warranty with these people. I read their reply and I stand behind every word of my review. Don't say you haven't been warned. Worst experience ever!