MXrouteReviews of mxroute.com

WORST service!! I dont recommend at all...have to pull out all the organization from their Sh itty services.

MXRoute is a top notch, no-frills email hosting service. Jarland works very hard to keep this service reliable and easy to configure if you know your way around email servers. As long as you do not send out spam or emails that would be considered spam (mass marketing emails), then you will have no issues with this service. I plan on using MXRoute to host my personal email for many years to come

Great services, I have been using their email service on a Large account with 50GB at a great price per year. I have accomplished everything I wanted for my customers with out using the support once till today. After 5 years i needed the support since a website got an attack and tried to send more than 1000 mails in one hour and that triggered the mail server blockage filter. I sent to support and in some hours the problem was resolved. Thanks guys!

I'm a CS professional who manages a number of domains for family members and a couple small businesses. I've been running my own email hosting on EC2 for several years and know something of what it takes to do this. While POP hosting is pretty inexpensive, I've not found IMAP hosting that is affordable, until now. MXroute is aimed at system administrators who already have a domain and can manage their DNS, so it is not for novice users who just want a single email account. This meets my use-case exactly and I found the honesty on the web site to be reassuring—it confirmed that I was at the right place. I followed the instructions carefully and have one of my domains migrated without any downtime and without asking for help.

I've been looking for a white label email service that uses Crossbox.io for a start up. We have 3 domains in our org, and as a start-up we can't afford to set up our own server, pay for the crossbox client and the white label app to offer to our group. Crossbox.io actually referred me to mxRoute.com as a more affordable crossbox reseller option, at least until we get rolling. So I visited mxRoute.com to review if they do indeed offer what crossbox stated. I understand that a small company (like myself) does not have the personal to answer calls from people who won't read the info on the pages, so I get it. But just the condescending tone of the website... "If you have to ask questions, you're wasting out time" and "no refunds! If you are purchasing this annual plan just to see how mxRoute works, that's on you". And "you have to buy before you can speak with us". I mean I do get it... its frustrating to have to speak to 10-20 people to make 1 sale, but isn't that the cost of doing business? If the tone of their website was not so litterally offensive, perhaps they would soon be able to afford a guy or two to answer the phone (or schedule a call) from insignificant little peons like us consumers. Nothing says "I Hate You" like their FAQ page. I do have questions. I don't want to buy a training level experience and have to "waste my time" dicking around upgrading to a lifetime license, with no credit for being forced to under-purchase. I'm not sure if all the functionality that crossbox offers is available (white label app creator, or if crossbox is even included) and are solicited "bulk mail" requested by a potential customer permitted, such as a monthly newsletter for 1000-2000/month people enough to suspend your account. I just wish I could ask. The minus -2 stars is for unfriendly business philoshophy... "We are a small business that will treat you with more hostility than a faceless big business, and we don't care if you like it or not". In other words, instead of starting off the relationship with a big F.U., just at least try to be friendly. If you hate what you do, don't do it. That is my only complaint about the product as a non-user. I'm fearful to become a user. Who needs an unfriendly business partner? UPDATED: I'll give them an extra star for at least responding to this trust pilot concern. Like I said, I get it. I run a business as well and many of the folks we have to wade thru are intentionally uneducated (don't read the answers in front of their noses)... some just wanting 1 live person that won't ignore them. I did re-read the MXRoute website, front to back, and it's not as hideously offensive as I may have initially reviewed. (Ibwas obviously stunned by my first impression or would not have taken the tike to write my first-ever trust pilot review. I will upgrade it to foreboding. And I get that too. They have to maintain their shared servers' IP's reputation or their product is worthless. There is a lot of dumbness going round now days, and that doesn't even include the jerks who intentionally defraud and deceive that ruin stuff for honest folk. I guess it's up to me to accept that the customer care of yor is no longer. It's just hard for me to get over the shift in philosophy from "the customer is always right" to the more narcissistic "Hey pal, I'm doing you a favor by allowing you to buy my product/service". Hopefully I'm wrong about this perception and will be happily add MXRoute as friend & teammate vs an ex-wife. I will surely update this review as I proceed.

We operate a business that requires very fast delivery of a high volume of emails, as part of an automated system that manages very large amounts of data. While we could have gone with any number of well known transactional email providers, we chose MXroute because they aren't just another too-big-to-care and faceless service provider. MXroute not only gets our emails delivered quickly and consistently, they proactively alert us to issues and keep watch to make sure our automated system works smoothly. They do this for less than the other companies charge.

They already have my money so why should they care? And this proved so true. They can't tell me why my emails aren't being received, even after verifying with the sender that they were sent. Instead first blame me, then claim the sender is lying! Even when provided proof! Unhelpful would be an understatement, completely useless is more accurate. I have never been treated so rudely by such ignorant people. Please don't waste your time or money on this disgusting company.

No complaints. Used this service for years at an old company I worked for. Now use it for email for my personal domains.