MXrouteReviews of mxroute.com

I have been using mxroute for a few private email accounts for about a year. Pro: Great competitive niche offering run by a technically very competent email professional. One of the few places left on the web where you directly get help from humans instead of the usual layered first level support script and bot BS. They are touchy about their TOS. That's a good thing when it comes to email services. Con: Seems to be mostly a one man show which might affect service availability and business continuity. Both Pro and Con are probably the cost and benefit of going with a small provider. If email is critical, you should have a plan B anyway. mxroute is for you if you know what you are doing, have a plan B, and are good at following their TOS.

Great service at a great price! I've been using MXRoute for over a year. If you understand some basics and can read instructions, setup is clearly documented and pretty easy to setup. They take spam filtering very seriously and are constantly in tune with server / services status. MXroute offers some bells and whistles similar to other services, but I always prefer function to form. What you get is a very solid email platform. No-one ever get's 5 stars from me, never ever. MXRoute is VERY MUCH a 4 star email service.

I've had service with MXroute for over a year. I love supporting small business, and these guys make it easy to support them. Email used to be easy, but with all the spam and intrusive providers out there these days, MXRoute is a breath of fresh air. They respond quickly to support items, and are transparent in what they do and why they do it.

I've been looking for a white label email service that uses Crossbox.io for a start up. We have 3 domains in our org, and as a start-up we can't afford to set up our own server, pay for the crossbox client and the white label app to offer to our group. Crossbox.io actually referred me to mxRoute.com as a more affordable crossbox reseller option, at least until we get rolling. So I visited mxRoute.com to review if they do indeed offer what crossbox stated. I understand that a small company (like myself) does not have the personal to answer calls from people who won't read the info on the pages, so I get it. But just the condescending tone of the website... "If you have to ask questions, you're wasting out time" and "no refunds! If you are purchasing this annual plan just to see how mxRoute works, that's on you". And "you have to buy before you can speak with us". I mean I do get it... its frustrating to have to speak to 10-20 people to make 1 sale, but isn't that the cost of doing business? If the tone of their website was not so litterally offensive, perhaps they would soon be able to afford a guy or two to answer the phone (or schedule a call) from insignificant little peons like us consumers. Nothing says "I Hate You" like their FAQ page. I do have questions. I don't want to buy a training level experience and have to "waste my time" dicking around upgrading to a lifetime license, with no credit for being forced to under-purchase. I'm not sure if all the functionality that crossbox offers is available (white label app creator, or if crossbox is even included) and are solicited "bulk mail" requested by a potential customer permitted, such as a monthly newsletter for 1000-2000/month people enough to suspend your account. I just wish I could ask. The minus -2 stars is for unfriendly business philoshophy... "We are a small business that will treat you with more hostility than a faceless big business, and we don't care if you like it or not". In other words, instead of starting off the relationship with a big F.U., just at least try to be friendly. If you hate what you do, don't do it. That is my only complaint about the product as a non-user. I'm fearful to become a user. Who needs an unfriendly business partner? UPDATED: I'll give them an extra star for at least responding to this trust pilot concern. Like I said, I get it. I run a business as well and many of the folks we have to wade thru are intentionally uneducated (don't read the answers in front of their noses)... some just wanting 1 live person that won't ignore them. I did re-read the MXRoute website, front to back, and it's not as hideously offensive as I may have initially reviewed. (Ibwas obviously stunned by my first impression or would not have taken the tike to write my first-ever trust pilot review. I will upgrade it to foreboding. And I get that too. They have to maintain their shared servers' IP's reputation or their product is worthless. There is a lot of dumbness going round now days, and that doesn't even include the jerks who intentionally defraud and deceive that ruin stuff for honest folk. I guess it's up to me to accept that the customer care of yor is no longer. It's just hard for me to get over the shift in philosophy from "the customer is always right" to the more narcissistic "Hey pal, I'm doing you a favor by allowing you to buy my product/service". Hopefully I'm wrong about this perception and will be happily add MXRoute as friend & teammate vs an ex-wife. I will surely update this review as I proceed.

A strong community is at the heart of MXRoute, which offers an amazing value in mail servers for normal people and power users alike.